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mhollandsworth1977's avatar
mhollandsworth1977
Copper Contributor
May 23, 2022

iCloud for Outlook Incorrect Username or Password

I have posted this in the Apple forums, but thought I would try this community as well.  I am on a Windows 11 computer, using Outlook 365. I am able to install iCloud successfully, and log into the c...
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jmcrawf's avatar
jmcrawf
Brass Contributor

NEW UPDATE FOR OCTOBER 2022

 

A new Windows update, combined with an iCloud app update, confused the system again.  The solution required resurrecting the step where iCloud setup gets run "As Administrator".  It's still five minutes once you're used to bit, but yet, it's also a pain in the article.  It would be great if Apple could just fix the issue.

 

Full details:

 

  1. Run iCloud setup as the logged-in iCloud user.
  2. Un-check the "Contacts and Calendars with Outlook" option, apply and close.
  3. Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
  4. Disable the iCloud Outlook addin, close Outlook.
  5. Run Outlook as administrator, disable iCloud addin as per 3&4 above.
  6. Now /remove/ the iCloud addin, still as Administrator.
  7. Close Outlook (may need to reboot -- feel free to try both ways).
  8. Run iCloud setup as Administrator, enter password, confirm via 2fp
  9. If iCloud will not run, then it needs to be updated as part of the Windows update, and requires a reboot.
  10. In which case, reboot, and repeat step 8 above.
  11. Check the "Contacts and Calendars with Outlook" option, apply and close.
  12. Run iCloud setup as the logged-in iCloud user, enter password and confirm if needed.
  13. Check the "Contacts and Calendars with Outlook" option, apply and close.
  14. Run Outlook as administrator, go to File / Options / Add-ins / Manage COM Add-ins / Go...
  15. Manually add the iCloud Outlook Add-in from the file in %ProgramData%, typically:
  16. C:\ProgramData\Apple Inc\iCloud\Outlook\aplzod32.dll
  17. Close options.
  18. The iCloud outlook add-in toolbar icon will say "wrong password" instead of "refresh".
  19. This is fine because Outlook was started as administrator and is using the wrong credential cache.
  20. Close outlook.
  21. Re-open Outlook as the logged-in user and it should now be happy and show "refresh".

jmcrawf 

Renee1330's avatar
Renee1330
Copper Contributor
Oct 23, 2022
Thank you so much for the fix. These steps worked on one laptop but not on another. When I log into iCloud as an Administrator, (steps 8-11) it will not allow me to select "Contacts and Calendars with Outlook" option. It will actually allow me to select this option but after I select Apply, this option is not applied and it unselects it. The main difference I think between the 2 systems is that on the system this fix worked on, iCloud kept asking for a new password every couple minutes. On the system, I can't save the option "Contacts and Calendars with Outlook" iCloud isn't asking for a password but in Outlook it says "Wrong Password" instead of "Refresh". Any suggestions?
  • jmcrawf's avatar
    jmcrawf
    Brass Contributor
    Oct 24, 2022
    You're welcome! It's a welcome gift when iCloud syncs everything up without having to pay any attention, and then a real pain in the article when it stops working.
    One thing that might help is removing all outlook-related credentials from the Windows credential manager (either in control panel, or start->Type "credential"), including "virtual app/didlogical. Didlogical shouldn't matter, but it's worth trying if nothing works.
    Other than that, the only other thought I can offer is the dreaded uninstall of iCloud and then a reinstall.
    • Renee1330's avatar
      Renee1330
      Copper Contributor
      Oct 24, 2022

      jmcrawf Thank you again for your reply! I gave up yesterday after hours of trying to figure out what the issue was. Initially, I didn't have permission to use iCloud as an Admin. After uninstalling/reinstalling iCloud, following the steps, I still couldn't get the fix to work on my 2nd laptop. Woke up this morning, and the issue resolved itself?!?! I simply hit "Wrong Password" in my Outlook and wouldn't you know it, it changed to "Refresh" and my calendars updated. I couldn't believe it. My fingers are crossed this will stay fixed. Your fix got my calendars syncing again across laptops AND stopped the annoying icloud password request over and over again. Thank you so much for your fix!!!

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