Windows 10 updated, now wont load

Copper Contributor

My Lenovo Ideapad did an update today as I was shutting it down. I went to go start it up and it asked me to select my keyboard option (I thought it was weird but didnt think much of it), it then came up with the screen below. I don't know what has happened and I have tried restoring to a previous version etc and nothing works. It just says that there are no files to be found. Please help me as I have very important documents on this laptop that I desperately need and can't afford to lose. I have considered making a USB that I can plug into the laptop and changing the BIOS to load Windows off the USB but I'm not sure if this will allow me to access the files on my computer and allow me to copy them onto a hard drive. Please give me recommendations that won't result in me losing all my documents. I am at my wits ends..

5 Replies


First select the Command Prompt from the menu that you showed. There you can browse to find if your Windows and personal files remain intact. Check with:

dir C:\Users\your-user-name\Documents

Use whatever your user name is above. If not sure just check with dir C:\Users\


Sometimes drive letters may be other than what you would expect, so if nothing appears on C: try D: etc. You can also try the Startup Repair option, to see if that works.


You can check for errors on C: with chkdsk C: /X

Also you can run sfc:

sfc /scannow /OFFBOOTDIR=C:\ /OFFWINDIR=C:\Windows


If C: all looks good and checks out, your data should be safe.  If needed, you could copy files to a USB stick.


If Windows still will not boot, you can rebuild the System partition on the disk without affecting the C: volume.  Sometimes it is easiest to delete and replace the System partition, but on a modern computer, it is only 100MB and separate from the Windows and Recovery partitions.


First you can try rebuilding the System files:

bootsect /nt60 ALL /force

bcdboot C:\Windows <--- (assumes \Windows and \Users does appear on drive C:)


Give these ideas a try and hopefully you will be back up and running. If not, we can do more, based on your results.

@Don Cuthbert 



Hi Don,


Thanks for your recommendations, Ive tried everything up to rebuilding the system partition. My C drive appears okay, but how would you recommend I go about copying everything to a usb? Would booting Windows from a USB be the easiest solution?


Sorry it has gotten taken so long for me to get back to you, it has been a crazy couple of weeks haha

@Don Cuthbert 


this is what came up when I ran sfc /scannow /OFFBOOTDIR=C:\ /OFFWINDIR=C:\Windows


Thats not good is it?

A successful repair is a good thing. You could run it again if you like, just to prove that all is well with your Windows on C:.


Now that you have repaired the Windows files on C:, try booting normally again.  If you cannot boot, you can try the commands provided earlier to refresh the System files on the hard disk. The menus you originally showed are from your hard disk, so after the sfc repair, Windows may now work.


You can just insert a blank USB stick, determine it's drive letter and then copy files from C: to F: or whatever drive letters are used.  Xcopy can copy folders and all of the files they contain.  You can run xcopy /? to see all of the options and syntax for using it.