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Jia_ying52's avatar
Jia_ying52
Copper Contributor
May 05, 2019

Problems with OneNote Syncing

 

How can I fix this issue? 

  • Akshay_Mane's avatar
    Akshay_Mane
    Iron Contributor

    Jia_ying52 

     

    Few months back i faced the same issue. To get rid of the error I figured that I needed to change the login credentials for each notebook. Problem was I couldn’t see how to do that within OneNote.

     

    image

     

    Turns out, what I needed to do was go into the iOS Settings, select OneNote and then down the bottom you’ll find an option to Reset OneNote as shown above.

     

    image

     

    Once you select that you’ll see the above screen giving you the option to Delete all notebooks or Delete Login credentials, which is what I selected.

    I then restarted OneNote and re-authenticated to the notebooks and I was away. An easy fix when you know how, just wish the error message was a little bit more helpful.

     

    Regards,

    Akshay

  • Akshay_Mane's avatar
    Akshay_Mane
    Iron Contributor

    Jia_ying52 

     

    Few months back i faced the same issue. To get rid of the error I figured that I needed to change the login credentials for each notebook. Problem was I couldn’t see how to do that within OneNote.

     

    image

    Turns out, what I needed to do was go into the iOS Settings, select OneNote and then down the bottom you’ll find an option to Reset OneNote as shown above.

     

    image

    Once you select that you’ll see the above screen giving you the option to Delete all notebooks or Delete Login credentials, which is what I selected.

    I then restarted OneNote and re-authenticated to the notebooks and I was away. An easy fix when you know how, just wish the error message was a little bit more helpful.

     

    Regards,

    Akshay

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