SOLVED

Webinar Recordings Saving to Random Attendee's OneDrive

Iron Contributor

We have a team in our company that frequently runs webinars of 50-100 people. The 2 people who organize the webinars both have Teams Premium licenses. Attendees have regular licensing (E5). When creating the webinar they always choose the option to begin recording automatically.

 

For the last several months at the end of these webinars the recording is saved - but to the OneDrive of one of the attendees. It is completely random; a different OneDrive every time, but never one of the organizers. It's not the first attendee to join, not the first person alphabetically or anything predictable like that.  Additionally, the organizers do not have permission to view the recording so they have to work with the attendee to get the recording moved. 

 

I have already spent many hours on the phone with Microsoft and back and forth in tickets. But because we can't reproduce it on a call they say they can't help (it doesn't seem to happen when there are only a few people in a webinar). Has anyone else experienced this? Any ideas for a policy I need to check?

13 Replies

@Courtney Prothero 

It appears to be happening with our Webinars.  Random attendees find the webinar recording in their OneDrive and we have to request they approve access so we can move it.

This is obviously an issue and requires Microsoft to fix but if anyone has any ideas or suggestions in the meantime, it will be appreciated.

Thank you for confirming we're not alone. I added your response to my ticket with MS.

You are not alone! 

 

 For   private   teams   meetings,   the   first   person   to   join   is   automatically   assigned   as   the   meeting   owner,   if   they   are   from   the   same   organization   as   the   one   hosting   the   meeting. 

 

The bug with webinaire may be linked to this. It can make sens for private teams meeting to record on the first people in the meeting. But it doesn't for webinaire. 

 

Also, perhaps MS cannot reproduce the bug with you because you are not in the same organisation.

We share this issue as well. It's not consistent either.

My ticket with Microsoft has been escalated. If I hear back, I will update here. 

Hi Courtney, have you been able to get anything back from MS yet? We're facing this same issue with our webinars!

@JoshPowerCoop My ticket update last week still said the issue "has been escalated to the Team's expert team and they are working on it. "

I had already included this thread in my documentation so hopefully they are aware of it. 

Fingers crossed.

best response confirmed by Courtney Prothero (Iron Contributor)
Solution

Got a final reply to my ticket this morning. Unfortunately, it's not great news.

The backend team have confirmed the reported issue is a known issue. However, the architectural design of teams is going to be changed in future as the plan is in progress to change this behavior and store the recordings under the organizer's OneDrive. 

 

However, we cannot provide and ETA for that.

 

The Microsoft will release its official article once this has been implemented.

 

100% not good news, but i suppose at least we know they know!

Thanks for persisting!

@Courtney ProtheroThank you very much  for this thread. The same incident happened to me last night when using the Webinar format to host a town-hall type meeting for an organization. I ended the meeting and lo and behold the recording was in SharePoint but ownership assigned to someone that was neither an organizer or presenter. 

 

Absolutely maddening that such a behaviour in the program would be let through!

We just had this happen yesterday. Fortunately, it saved to one of our comm's staff attending the webinar. Disappointing that MS response was to just wait for a fix in the unspecified future.

@Courtney Prothero 

 

It looks like there's a new item on the roadmap for this!

 

Unfortunately the timeline is May-August which is quite a long time.

Microsoft 365 Roadmap - See What's Coming | Microsoft 365

Thanks for keeping an eye out and letting me know!
1 best response

Accepted Solutions
best response confirmed by Courtney Prothero (Iron Contributor)
Solution

Got a final reply to my ticket this morning. Unfortunately, it's not great news.

The backend team have confirmed the reported issue is a known issue. However, the architectural design of teams is going to be changed in future as the plan is in progress to change this behavior and store the recordings under the organizer's OneDrive. 

 

However, we cannot provide and ETA for that.

 

The Microsoft will release its official article once this has been implemented.

 

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