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SGuthrie
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Joined Jun 26, 2019
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Re: Surface Hub 2 - Your device needs an update. Restarting to finish it up...
ADoran That's incredibly frustrating to hear that even with the latest OS this has not been resolved. With how much money these devices are, you'd think a stable operating system would be available. We just sent ours back to Microsoft because the whole screen basically had ghosting like an old CRT monitor. So our team will have to do a new setup on the replacement device when it comes in. I'll report back and see if we experience the same.6.6KViews0likes3CommentsRe: Surface Hub 2 - Your device needs an update. Restarting to finish it up...
Wow this is still an issue? We’ve not been in our office for awhile due to Covid. I’ll see if I can get my team to check for updates and see if it’s still an issue. This is unacceptable for how much people have paid for this device.7KViews1like7CommentsRe: Teams Mode 2 - Infinite Reboot Cycle
cezarcretu has this been resolved yet or still a known issue? It's been another two months since anything on this thread. Also seeing another issue that another has which I posted on over here - https://techcommunity.microsoft.com/t5/surface-hub/surface-hub-2-your-device-needs-an-update-restarting-to-finish/m-p/1501295#M1490 Seems the Surface Hub2 is in need of an update. For such an expensive device, you'd think it would get some attention.4.7KViews0likes1CommentRe: Surface Hub 2 - Your device needs an update. Restarting to finish it up...
dorce370 while I'm not happy it's happening to you, I'm at least glad I'm not the only one. Our device is only 6 months old and it's been doing it since day one. We are setup with Teams Mode 1 as we tried Teams Mode 2 when we first got the device but that put it in an endless loop. So Teams Mode 1 stays and works. I'm hoping more people have this issue and while it's not preventing the use of the device, it's annoying and really shouldn't be happening. An update is needed.7.8KViews0likes5CommentsTeams Mode 2 - Infinite Reboot Cycle
We just installed a new Surface Hub 2 in the environment, ran all the Windows Updates and then proceeded to follow the following article https://docs.microsoft.com/en-us/MicrosoftTeams/teams-surface-hub with the USB method. Once we changed to Mode 2 and rebooted, the Surface Hub 2 device says "Getting ready for the next session." followed by "Your device needs an update. Restarting to finish it up." It then reboots and this cycle goes on and on forever. At this point in time we are doing a reset of the device because we need the room operational, however there seems to be limited documentation on what this could be. Frustrating since it's not even a day old and issues are happening. We've launched a support case: Support request number: 120021221002411 Anyone have any ideas?5.4KViews0likes12Comments
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