We just installed a new Surface Hub 2 in the environment, ran all the Windows Updates and then proceeded to follow the following article https://docs.microsoft.com/en-us/MicrosoftTeams/teams-surface-hub with the USB method. Once we changed to Mode 2 and rebooted, the Surface Hub 2 device says "Getting ready for the next session." followed by "Your device needs an update. Restarting to finish it up." It then reboots and this cycle goes on and on forever. At this point in time we are doing a reset of the device because we need the room operational, however there seems to be limited documentation on what this could be.Frustrating since it's not even a day old and issues are happening. We've launched a support case:Support request number:120021221002411 Anyone have any ideas?

Yup, have to do a recovery otherwise it just keeps rebooting and rebooting. Not ideal. Still continues to be an issue with no resolve. Not very happy about this.

Hello SGuthrie We are aware of this issue and it is still under investigation. There are a couple of workarounds to make this work. Either configure the device with TeamsMode1 which will start Teams as primary conferencing app while allowing your users to join Skype meetings too, or configure TeamsMode2 using Intune as described in this article Best regards, Cezar

Thank you cezarcretu for the note. The technician with my case just replied with the same thing. Seems this has been an issue for awhile, when can we expect a fix?I'll make sure we do Mode 1 and try that out. ThanksShaun

Unfortunately there's no ETA on this yet as it's hard to reproduce the issue at will. Best regards, Cezar

Same here, is the only solution a recovery? 😞

Teams Mode 2 - Infinite Reboot Cycle | Microsoft Community Hub

12 Replies

Clammertink
Copper Contributor
Apr 28, 2020
Same here, is the only solution a recovery? 😞
- cezarcretu
  Microsoft
  Apr 29, 2020
  Clammertink
  
  Once the device is reset, you can push the .ppkg file through MDM as the issue doesn't reproduce in this way (https://docs.microsoft.com/en-us/MicrosoftTeams/teams-surface-hub#option-2-configure-via-mdm-such-as-intune)
  
  Thank you,
  
  Cezar
  - SGuthrie
    Copper Contributor
    Apr 29, 2020
    cezarcretu that assumes someone has MDM in place like InTune. Microsoft cannot make that assumption, they need to fix the issue so that it can be installed via the USB which is the easiest way.
- SGuthrie
  Copper Contributor
  Apr 28, 2020
  Yup, have to do a recovery otherwise it just keeps rebooting and rebooting. Not ideal. Still continues to be an issue with no resolve. Not very happy about this.
  - Clammertink
    Copper Contributor
    Apr 28, 2020
    Hmmm, thnx. Pitty because recovery takes Some time. Does option 1 works? So set Teams default and at the logon screen but keep Skype. Thnx
cezarcretu
Microsoft
Feb 13, 2020
Hello SGuthrie

We are aware of this issue and it is still under investigation. There are a couple of workarounds to make this work. Either configure the device with TeamsMode1 which will start Teams as primary conferencing app while allowing your users to join Skype meetings too, or configure TeamsMode2 using Intune as described in this article

Best regards,

Cezar
- SGuthrie
  Copper Contributor
  Feb 13, 2020
  Thank you cezarcretu for the note. The technician with my case just replied with the same thing. Seems this has been an issue for awhile, when can we expect a fix?
  I'll make sure we do Mode 1 and try that out.
  
  Thanks
  Shaun
  - cezarcretu
    Microsoft
    Feb 13, 2020
    Unfortunately there's no ETA on this yet as it's hard to reproduce the issue at will.
    
    Best regards,
    
    Cezar

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Teams Mode 2 - Infinite Reboot Cycle