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RMA089
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Joined Nov 12, 2021
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Transferred Calls in Teams Luware or Queues with no Audio on recipients side and broken connection
Dear All, we are facing problems with forwarded calls in Teams. We use the Teams addon Luware/Nimbus to transfer calls from one location to another location via a transfer workflow. When the call is transferred, the recipient cannot hear the caller, but the caller can hear the recipient. This happens not in all cases, so sometimes the calls are working fine. We also opened different firewall ports and sometimes it is working but after a while the same issue happens again. We also tried to directly transfer the calls to a Teams Queue. It worked for a few tests, but then we went into the same issue. Only calls are working which are directly routed to a single user. Can anyone help us? Best Regards Robert1.8KViews0likes1CommentUnable to open files locally for M365 / SharePoint
I have a problem with opening documents from SharePoint with the function "Open in App". I can see the documents (Word files) and I can also see the option "Open in App" in SharePoint Online - but once I open it using "Open in app" then the local word installation starts (and shows the word splash logo screen) but then the document is not opened. Can anyone help me out with this problem?1.4KViews0likes1Comment
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