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Derek_Peterson
MicrosoftJoined Apr 14, 2021
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Re: Lost my courses and level progress on my learn profile
Unfortunately, per GDPR rules, there is no way to undo a GDPR request once an individual requests it of Microsoft (the data is completely removed from our systems). You can read more about GDPR at Microsoft here: https://www.microsoft.com/en-us/trust-center/privacy/gdpr-overview1.8KViews0likes2CommentsRe: Lost my courses and level progress on my learn profile
Thank you everyone for your patience as we looked into this. The root cause of all of the issues that we've been able to investigate is that a GDPR request was made for at least one of the accounts linked to the Microsoft Learn Profile. These types of requests result in the automatic removal of all records in the associated profile.1.9KViews0likes18CommentsRe: Lost my courses and level progress on my learn profile
Michael, it appears as though your profile was created Feb 20th and I'm seeing multiple achievements starting on that date. Was it created around Feb 20 and what are you seeing that is missing? https://learn.microsoft.com/en-us/users/michaelgooch-2403/3.2KViews0likes2CommentsRe: Lost my courses and level progress on my learn profile
KyloR85 (and everyone else reporting the issue) will you please provide your Learn username to better help us figure out what is happening? You can find this by going to learn.microsoft.com, clicking on the Me Control in the top right, clicking on Profile, then copying the last portion of the URL (https://learn.microsoft.com/en-us/users/<username>/).3.6KViews0likes17Comments
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