Forum Discussion
Lost my courses and level progress on my learn profile
Does anyone know how I can contact Microsoft about my learn account? I tried to log on using my work laptop and my profile has been reset back to 0. I've lost all of my achievements and learn...
Derek_Peterson
Microsoft
MicrosoftMichael, it appears as though your profile was created Feb 20th and I'm seeing multiple achievements starting on that date. Was it created around Feb 20 and what are you seeing that is missing?
https://learn.microsoft.com/en-us/users/michaelgooch-2403/
https://learn.microsoft.com/en-us/users/michaelgooch-2403/
No feb 20 was when it went blank and forced me to create a new account. My previous account was many years old and I have no idea what the username was as it was tied to my email address. The progress in the new account is correct for what I have accomplished since then but nothing before that date shows. Also both old and new accounts where also tied to my certification id if that helps.
@Derek_Peterson I too appear to have lost all the training and certification linked to my account. I logged on this morning and was prompted to create a new account, even though the account used to be setup and worked. Can you please contact me to get this resolved. My account is an Enterprise one.
