Forum Discussion
Error while printing using universal print
So we installed the print connector and assigned permission to users on the azure portal. We are able to sucessfully sent a print job to the printer, however the job gets stuck in the queue with the message undr status "Sent to Printer" on the local print queue and "Pending" on the azure portal. The option "Printer is accepting jobs" is greyed out and blank. Please hlep.
- Saurabh_Bansal
Microsoft
Chetanh This issue will need further investigation and we request you file a support request. Support request can be created using one of the following (based on your Support plan with Microsoft):
is the Print Connector installed on a device which is joined to your local AD (the synced one)?
If not I think you have a impersonation error. Collect the UP connector logs and search for Event ID 2 in the LocalConnectorLog.
- Saurabh_Bansal
Chetanh - can you confirm the process you followed to open the support ticket? Did you try any of the three channels mentioned in the post earlier?
Copy-pasting the ways to file support ticket:
If you had a problem filing a case using any of the three options, please let us know.
Thanks
Saurabh
- How to Job create Show on printer queue
I see this issue from time to time. For me the fix is to reboot the printer. When it comes back up and reconnects to the Universal Print Server, the jobs start flowing. I wonder if a network blip causes the disconnect.
