Forum Discussion
Chetanh
Apr 21, 2020Copper Contributor
Error while printing using universal print
So we installed the print connector and assigned permission to users on the azure portal. We are able to sucessfully sent a print job to the printer, however the job gets stuck in the queue with the ...
Joe_Flynn
May 06, 2020Copper Contributor
Did you get a fix to this as I am seeing the same thing?
- ChetanhMay 11, 2020Copper Contributor
Nope. I tried to open a ticket but the microsoft website redirected me to our local reseller who would not have much idea on a preview product.
We are looking at other options like printlogic.
This one is like other MS products very easy on paper but never works as expected.
- Saurabh_BansalMay 11, 2020
Microsoft
Chetanh - can you confirm the process you followed to open the support ticket? Did you try any of the three channels mentioned in the post earlier?
Copy-pasting the ways to file support ticket:
If you had a problem filing a case using any of the three options, please let us know.
Thanks
Saurabh
- ChetanhMay 12, 2020Copper Contributor
Yes, they are all ultimately referring us to the reseller of our Microsoft product who i think will have no clue on how to make this work as it is such a new product. I haven't heard back from them.
If you can help me directly then that would be awesome.
- hungnq39May 08, 2020Copper Contributor
- Phillipp ClausingMay 08, 2020Copper Contributor
is the Print Connector installed on a device which is joined to your local AD (the synced one)?
If not I think you have a impersonation error. Collect the UP connector logs and search for Event ID 2 in the LocalConnectorLog.
- hungnq39May 10, 2020Copper Contributor
Phillipp Clausing
Thank for your answer, But I don't know it.
Step 1 : I install PrinterConnector On window
Step 2 : I add my physical printer on window printer & device
Step 3 : I register my printer to Universal Print by Printer Connector
It successfully, But when I create a print Job on my app, It show on Azure but not show on Physical printer Queue.
Can you help me ?