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Chetanh's avatar
Chetanh
Copper Contributor
Apr 21, 2020

Error while printing using universal print

So we installed the print connector and assigned permission to users on the azure portal. We are able to sucessfully sent a print job to the printer, however the job gets stuck in the queue with the ...
Joe_Flynn's avatar
Joe_Flynn
Copper Contributor
May 06, 2020

Chetanh 

Did you get a fix to this as I am seeing the same thing?

  • Chetanh's avatar
    Chetanh
    Copper Contributor
    May 11, 2020

    Joe_Flynn 

     

    Nope. I tried to open a ticket but the microsoft website redirected me to our local reseller who would not have much idea on a preview product.

    We are looking at other options like printlogic.

    This one is like other MS products very easy on paper but never works as expected.

    • Saurabh_Bansal's avatar
      Saurabh_Bansal
      Icon for Microsoft rankMicrosoft
      May 11, 2020

      Chetanh - can you confirm the process you followed to open the support ticket? Did you try any of the three channels mentioned in the post earlier? 

       

      Copy-pasting the ways to file support ticket:

       

      If you had a problem filing a case using any of the three options, please let us know.

       

      Thanks

      Saurabh

       

      • Chetanh's avatar
        Chetanh
        Copper Contributor
        May 12, 2020

        Saurabh_Bansal 

         

        Yes, they are all ultimately referring us to the reseller of our Microsoft product who i think will have no clue on how to make this work as it is such a new product. I haven't heard back from them.

        If you can help me directly then that would be awesome.  

         

  • hungnq39's avatar
    hungnq39
    Copper Contributor
    May 08, 2020

    Joe_Flynn 
    My print queue not show job after create. Do you help me a solution ?

     

    • Phillipp Clausing's avatar
      Phillipp Clausing
      Copper Contributor
      May 08, 2020

      hungnq39 

       

      is the Print Connector installed on a device which is joined to your local AD (the synced one)? 

       

      If not I think you have a impersonation error. Collect the UP connector logs and search for Event ID 2 in the LocalConnectorLog.

      • hungnq39's avatar
        hungnq39
        Copper Contributor
        May 10, 2020

        Phillipp Clausing 
        Thank for your answer, But I don't know it. 
        Step 1 : I install PrinterConnector On window 
        Step 2 : I add my physical printer on window printer & device
        Step 3 : I register my printer to Universal Print by Printer Connector 
        It successfully, But when I create a print  Job on my app, It show on Azure but not show on Physical printer Queue.
        Can you help me ?

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