Mobile push notification from a Azure Chat Bot has wrong a sender name

Question

Hi Team,I implement a Chat Bot and it will send a notification to user. But sometimes the sender name is wrong?As screenshot above, the sender name is "limeadereaprodcd27d9" that is wrong name. It should be the AppName (New Dev Teams App) that I set in the manifest&nbsp;&nbsp;&nbsp;The correct notification should be like&nbsp;Note: The issue happens randomly. Do you know how to fix it?

nivedipa-msft · Answer

Thanh_Nguyen1050 - Thanks for reporting your issue. Could you please share if you are facing this issue on iOS or Android?

nivedipa-msft · Answer

Thanh_Nguyen1050 - Could you please share if you are facing this issue on iOS or Android?

thanh_nguyen1050 · Answer

Hi&nbsp;Nivedipa-MSFT&nbsp;&nbsp;Our QC team confirmed that they didn't find that issue happened on Android device. It seems like it just happen on IOS.

thanh_nguyen1050 · Answer

Hi Nivedipa-MSFT&nbsp;Has any progress been made resolving this issue of the chat bot's title not properly being displayed in notifications via iOS devices? Thank you for your help&nbsp;

nivedipa-msft · Answer

Thanh_Nguyen1050 - We have tested this, at our end we are getting correct sender name. In some cases, the incorrect sender's name might be due to cached information on the recipient's device or within the Teams app. Ask the affected users to clear their app cache or restart their devices to see if the correct sender's name is displayed.

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Mobile push notification from a Azure Chat Bot has wrong a sender name

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