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Thanh_Nguyen1050's avatar
Thanh_Nguyen1050
Copper Contributor
Jun 15, 2023

Mobile push notification from a Azure Chat Bot has wrong a sender name

Hi Team, I implement a Chat Bot and it will send a notification to user. But sometimes the sender name is wrong? As screenshot above, the sender name is "limeadereaprodcd27d9" that is wrong...
BOT
Chat
developer
microsoft teams
Nivedipa-MSFT's avatar
Nivedipa-MSFT
Icon for Microsoft rankMicrosoft
Jun 15, 2023

Thanh_Nguyen1050 - Thanks for reporting your issue. Could you please share if you are facing this issue on iOS or Android?

Nivedipa-MSFT's avatar
Nivedipa-MSFT
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Jun 20, 2023
Thanh_Nguyen1050 - Could you please share if you are facing this issue on iOS or Android?
  • Thanh_Nguyen1050's avatar
    Thanh_Nguyen1050
    Copper Contributor
    Jun 28, 2023

    Hi Nivedipa-MSFT 

     

    Our QC team confirmed that they didn't find that issue happened on Android device. It seems like it just happen on IOS.

    • Thanh_Nguyen1050's avatar
      Thanh_Nguyen1050
      Copper Contributor
      Jul 06, 2023

      Hi Nivedipa-MSFT 

      Has any progress been made resolving this issue of the chat bot's title not properly being displayed in notifications via iOS devices? Thank you for your help

       

      • Nivedipa-MSFT's avatar
        Nivedipa-MSFT
        Icon for Microsoft rankMicrosoft
        Jul 06, 2023
        Thanh_Nguyen1050 - We have tested this, at our end we are getting correct sender name.
        In some cases, the incorrect sender's name might be due to cached information on the recipient's device or within the Teams app. Ask the affected users to clear their app cache or restart their devices to see if the correct sender's name is displayed.

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