Forum Discussion
pmarsh508
Apr 28, 2023Copper Contributor
Video Encoder Hardware Failure?
Monitoring a Teams SurfaceHub meeting in the Admin Center. "Video Stream Experience Details Outbound" is RED with "Video Encode Hardware Failure".
Anyone have any incite?
3 Replies
- cezarcretu
Microsoft
Hello pmarsh508,
If the issue is related to Teams Admin Center, kindly raise a case with Teams support for further assistance.
Thank you,
Cezar
- Thomas KriegerCopper Contributor
We see similar issues, any public resolution available?
- pmarsh508Copper Contributor
Thomas Krieger Our external camera was causing the issue. Updated its firmware and things are happy happy.