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pmarsh508's avatar
pmarsh508
Copper Contributor
Apr 28, 2023

Video Encoder Hardware Failure?

Monitoring a Teams SurfaceHub meeting in the Admin Center. "Video Stream Experience Details Outbound" is RED with "Video Encode Hardware Failure". Anyone have any incite?
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Apr 30, 2023

Hello pmarsh508,

 

If the issue is related to Teams Admin Center, kindly raise a case with Teams support for further assistance.

 

Thank you,

Cezar 

Thomas Krieger's avatar
Thomas Krieger
Copper Contributor
Oct 18, 2023

We see similar issues, any public resolution available?

  • pmarsh508's avatar
    pmarsh508
    Copper Contributor
    Oct 19, 2023

    Thomas Krieger Our external camera was causing the issue.  Updated its firmware and things are happy happy.

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