Forum Discussion
Surface hub 2s Teams update issue
We have two news surface hub 2s. Both show same message. I download but can not install or update teams. Please help.
Thanks
- cezarcretu
Microsoft
Hello olana1860,
Are other updates getting installed? If not, please make sure that your devices are able to reach the required resources for this https://learn.microsoft.com/en-us/surface-hub/prepare-your-environment-for-surface-hub
If they are and checking for update fails, please raise a support ticket so we can check the logs.
Thank you,
Cezar
Hi Cezar
Thank you, yes other updates are installed. I have already raised support thicket but did not get response for three days. I have two devices in same situation and customers are waiting.
- Could they solve the issue for you? I am currently in the very same situation on a clients Surface Hub 2S.
- The 2nd November we now have the similar "Looks like You are using old version of Teams, Update in 28 days, too keep using the app " message on all our Surface Hub 2s. They are updated, nothing happens when trying switch to new Teams. I can click download, it do download, but I can not run the downloaded .exe file. Have also tried to run the Surface Hub in developer mode.
RobinRonholtMeanwhile I opened a case myself and was advised to turn off „Set Time/Date automatically“ and then back on. It seems that automatic updates/downloads will not work properly if there is a few minutes difference because the Hub lost connection to the timeserver.
- chr1spy I tried this on 2 different Surface Hub 2s, they do update Defender both before and after turning „Set Time/Date automatically“ off/on. The time was correct already.
Still the old version of Teams message "Update in 21 days too continue using the app"
Software health shows:
Teams Admin Agent2023.6.30.1 Up to date
Windows Operating System10.0.19045.3570 Up to date
Teams App1.6.00.15152 Up to date
I can click the download link and do download the new version Teams app .exe file but are not able to run in from the Downloads folder.
I have also tried to have the Surface Hub in developer mode. Still not able to run the downloaded Teams .exe file
