Forum Discussion

Copper Contributor

Oct 03, 2023

Surface hub 2s Teams update issue

We have two news surface hub 2s. Both show same message. I download but can not install or update teams. Please help. Thanks

cezarcretu

Microsoft

Oct 03, 2023

Hello olana1860,

Are other updates getting installed? If not, please make sure that your devices are able to reach the required resources for this https://learn.microsoft.com/en-us/surface-hub/prepare-your-environment-for-surface-hub

If they are and checking for update fails, please raise a support ticket so we can check the logs.

Thank you,

Cezar

olana1860

Copper Contributor

Oct 04, 2023

cezarcretu

Hi Cezar

Thank you, yes other updates are installed. I have already raised support thicket but did not get response for three days. I have two devices in same situation and customers are waiting.

chr1spy
Copper Contributor
Oct 13, 2023
Could they solve the issue for you? I am currently in the very same situation on a clients Surface Hub 2S.
cezarcretu
Microsoft
Oct 04, 2023
I have sent you a PM to follow up on this.

Thank you
Cezar