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Tee Meng Jonathan Koh's avatar
Tee Meng Jonathan Koh
Copper Contributor
Jan 11, 2020

Surface Hub 2 - Problem with Microsoft Teams

Hi We have been the surface hub 2 with Microsoft Teams for 2 months and it can't load the MS Teams suddenly in the afternoon. Thought there is files corruption after using it a day ago. Therefore, had done the factory reset and still unable to resolves the issues. Unable to find much resources online pertaining to this problem. The MS teams screen just show as blank black screen (sames for after click join the meeting, or launched the apps manually). By the way we are using local AD and sync with Azure AD. Any suggestion on how to resolve this as we are going to used in Tuesday. 

 

Thanks.

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  • bkenney10's avatar
    bkenney10
    Copper Contributor
    Aug 27, 2020

    Tee Meng Jonathan Koh Hi...just wondering if there had been any progress on this? I am wanting to use my Surface Hub 1 to teach my classes and Teams just sits there with a blank screen. I am on a network with my school district and want to find out more info to take to our IT Department.

  • alankinane485's avatar
    alankinane485
    Copper Contributor
    Jan 13, 2020
    Same issue here. Just received a Surface Hub 2s and we've tried setting up with Azure AD join and then reset the surface hub and just went with a local admin account. Same issue with both setups.
    • cezarcretu's avatar
      cezarcretu
      Icon for Microsoft rankMicrosoft
      Jan 13, 2020

      This is an outage and investigations are under way. The issue affects all newly deployed devices and new installations (factory reset). Please accept my apologies for the matter and hold on while we work on resolving this.

       

      Thank you,

      Cezar Cretu

  • 271719's avatar
    271719
    Copper Contributor
    Jan 12, 2020

    Same issue here on a new Hub 2 that was set up for the first time yesterday.

Resources

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Hi We have been the surface hub 2 with Microsoft Teams for 2 months and it can't load the MS Teams suddenly in the afternoon. Thought there is files corruption after using it a day ago. Therefore, had done the factory reset and still unable to resolves the issues. Unable to find much resources online pertaining to this problem. The MS teams screen just show as blank black screen (sames for after click join the meeting, or launched the apps manually). By the way we are using local AD and sync with Azure AD. Any suggestion on how to resolve this as we are going to used in Tuesday. 

 

Thanks.

","body@stringLength":"1068","rawBody":"

Hi We have been the surface hub 2 with Microsoft Teams for 2 months and it can't load the MS Teams suddenly in the afternoon. Thought there is files corruption after using it a day ago. Therefore, had done the factory reset and still unable to resolves the issues. Unable to find much resources online pertaining to this problem. The MS teams screen just show as blank black screen (sames for after click join the meeting, or launched the apps manually). By the way we are using local AD and sync with Azure AD. Any suggestion on how to resolve this as we are going to used in Tuesday. 

 

Thanks.

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ha...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwxMzI6MHxpbnQsMTYxNzQzMCwxNjE3NDMw","node":{"__ref":"ForumReplyMessage:message:1617430"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwxMzI6MHxpbnQsMTYxNzQzMCwxMjIwMDg5","node":{"__ref":"ForumReplyMessage:message:1220089"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwxMzI6MHxpbnQsMTYxNzQzMCwxMTA0MzA4","node":{"__ref":"ForumReplyMessage:message:1104308"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwxMzI6MHxpbnQsMTYxNzQzMCwxMTAzNjkz","node":{"__ref":"ForumReplyMessage:message:1103693"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwxMzI6MHxpbnQsMTYxNzQzMCwxMTAyOTA1","node":{"__ref":"ForumReplyMessage:message:1102905"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:1102886":{"__typename":"Conversation","id":"conversation:1102886","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1102886"},"lastPostingActivityTime":"2021-12-06T23:54:47.202-08:00","lastPostTime":"2021-12-06T23:54:47.202-08:00","unreadReplyCount":31,"isSubscribed":false},"ModerationData:moderation_data:1102886":{"__typename":"ModerationData","id":"moderation_data:1102886","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0xMTAyODg2LTE2NDg1MWk0ODY4MDI5NUJCNEQyMzRD?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0xMTAyODg2LTE2NDg1MWk0ODY4MDI5NUJCNEQyMzRD?revision=1","title":"surface-team.jpg","associationType":"BODY","width":4032,"height":1908,"altText":null},"Revision:revision:1102886_1":{"__typename":"Revision","id":"revision:1102886_1","lastEditTime":"2020-01-11T00:44:11.207-08:00"},"CachedAsset:theme:customTheme1-1747125742489":{"__typename":"CachedAsset","id":"theme:customTheme1-1747125742489","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Tee Meng Jonathan Koh Hi...just wondering if there had been any progress on this? I am wanting to use my Surface Hub 1 to teach my classes and Teams just sits there with a blank screen. I am on a network with my school district and want to find out more info to take to our IT Department.

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Problem with Microsoft Teams","moderationData":{"__ref":"ModerationData:moderation_data:1220089"},"body":"Maybe you need to look at this as a Hybrid Deployment Please take a look at this article https://docs.microsoft.com/en-us/surface-hub/hybrid-deployment-surface-hub-device-accounts","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"179","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-03-10T08:10:40.006-07:00","lastPublishTime":"2020-03-10T08:10:40.006-07:00","metrics":{"__typename":"MessageMetrics","views":11360},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:SurfaceDevices/category:products-services/category:communities/community:gxcuf89792board:SurfaceHub/message:1102886/message:1220089","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:516106":{"__typename":"User","id":"user:516106","uid":516106,"login":"alankinane485","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-01-13T01:24:16.743-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:516106"},"ModerationData:moderation_data:1104308":{"__typename":"ModerationData","id":"moderation_data:1104308","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/cmstNC05WEo0blc\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/cmstNC05WEo0blc","height":512,"width":512,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":6,"name":"Microsoft","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/cmstNC05WEo0blc\"}"},"rankStyle":"OUTLINE"},"User:user:230414":{"__typename":"User","id":"user:230414","uid":230414,"login":"cezarcretu","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-10-19T05:07:53.743-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0yMzA0MTQtNTc3OTlpREMwRUY0MTlDQ0ZGMDgxNA"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:gxcuf89792/user:230414"},"ForumReplyMessage:message:1104308":{"__typename":"ForumReplyMessage","uid":1104308,"id":"message:1104308","revisionNum":1,"author":{"__ref":"User:user:516106"},"readOnly":false,"repliesCount":26,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SurfaceHub"},"parent":{"__ref":"ForumTopicMessage:message:1102886"},"conversation":{"__ref":"Conversation:conversation:1102886"},"subject":"Re: Surface Hub 2 - Problem with Microsoft Teams","moderationData":{"__ref":"ModerationData:moderation_data:1104308"},"body":"Same issue here. Just received a Surface Hub 2s and we've tried setting up with Azure AD join and then reset the surface hub and just went with a local admin account. Same issue with both setups.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"195","kudosSumWeight":0,"postTime":"2020-01-13T01:27:38.147-08:00","lastPublishTime":"2020-01-13T01:27:38.147-08:00","metrics":{"__typename":"MessageMetrics","views":33533},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:SurfaceDevices/category:products-services/category:communities/community:gxcuf89792board:SurfaceHub/message:1102886/message:1104308","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwxMTA0NDkxLDExMDQ0OTE","node":{"__ref":"ForumReplyMessage:message:1104491"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1104491":{"__typename":"ModerationData","id":"moderation_data:1104491","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:7158":{"__typename":"User","id":"user:7158","uid":7158,"login":"Mike Shivtorov","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-08-18T21:33:44.257-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:7158"},"ForumReplyMessage:message:1104491":{"__typename":"ForumReplyMessage","uid":1104491,"id":"message:1104491","revisionNum":1,"author":{"__ref":"User:user:230414"},"readOnly":false,"repliesCount":25,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SurfaceHub"},"parent":{"__ref":"ForumReplyMessage:message:1104308"},"conversation":{"__ref":"Conversation:conversation:1102886"},"subject":"Re: Surface Hub 2 - Problem with Microsoft Teams","moderationData":{"__ref":"ModerationData:moderation_data:1104491"},"body":"

This is an outage and investigations are under way. The issue affects all newly deployed devices and new installations (factory reset). Please accept my apologies for the matter and hold on while we work on resolving this.

\n

 

\n

Thank you,

\n

Cezar Cretu

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cezarcretu , i'm also waiting for a status update from you 😉

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Same issue here on a new Hub 2 that was set up for the first time yesterday.

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Tee Meng Jonathan Koh 

By the way, Using the the Hub Edge application and able to login the MS team and join the meeting with no issues. Therefore, I don't think it is the account issues.  

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