Forum Discussion
Re: SFB Issue
now the scenario is clear, you use Skype for Business Online, not On-Prem, so let's start from scrach :-)
First question: do you have disconection issue if you use SfB on you laptop outside your company network (eg. from home)?
Second question: do you use a proxy?
Third question: have you chacked this KB? This could help you
https://support.microsoft.com/en-us/help/2409256/you-can-t-connect-to-skype-for-business-online--or-certain-features-do
Your issue is very strange, and my first suspect is fw rules or fw application control.
Which kind of fw do you have?
Regards
Luca
7 Replies
- Hi Luca,
We dont have any fw rules or fw application control.Hi Amit,
based on your previous answers (confirm please):
- your clients work outside your company network
- your clients do not work inside your company network
- you have no firewall control inside your company networkyour issue could be a DNS problem inside your company network.
Please check from your client connected to internal network if these DNS records are resolvable, substitute <sip domains> with your SfB SIP Domain.Let me know
Regards
LucaI think We have the exact same DNS settings that you have mentioned.
Hi Luca,
Hope you are doing well.
There are my answers to your questions.
1) No We haven't seen any discconection issue with our remote users who are working from homw.
2) We dont use any proxy.
3) I Haven't check that article. I am reading it now.
Thanks .
- Hi Amit,
well thank you.
1) that's a good info. Fw issue are more probable now.
2) ok
3) Let me know!
Regards
Luca
