Forum Discussion
SFB Issue
now the scenario is clear, you use Skype for Business Online, not On-Prem, so let's start from scrach :-)
First question: do you have disconection issue if you use SfB on you laptop outside your company network (eg. from home)?
Second question: do you use a proxy?
Third question: have you chacked this KB? This could help you
https://support.microsoft.com/en-us/help/2409256/you-can-t-connect-to-skype-for-business-online--or-certain-features-do
Your issue is very strange, and my first suspect is fw rules or fw application control.
Which kind of fw do you have?
Regards
Luca
We dont have any fw rules or fw application control.
Hi Amit,
please check these records on your INTERNAL DNS, those used by your client when they are inside your company network and they have the issue.
Let me knowRegards
Luca
I think We have the exact same DNS settings that you have mentioned.
Hi Luca,
The clients who is using SFB outside network,they dont have any issue.
The clients who are working under/behind the company network, they are having issue.
I will check with GoDaady for my DNS records and try to resolve using your suggestion.
Thanks,
Amit Trivedi
Hi Amit,
based on your previous answers (confirm please):
- your clients work outside your company network
- your clients do not work inside your company network
- you have no firewall control inside your company networkyour issue could be a DNS problem inside your company network.
Please check from your client connected to internal network if these DNS records are resolvable, substitute <sip domains> with your SfB SIP Domain.Let me know
Regards
Luca