Workflow helpdesk Ticketing

Kouassi_Juste what have you tried so far? Have you looked at the Issue Tracker template in Lists?

I built my company IT Support Ticketing System using a combination of

• Microsoft Forms  - for the user to submit the details of their issue.
• Power Automate flows to send a confirmation email back to the user, save the ticket into a triage list and move the ticket to a list for the relevant engineering team.
• and Power Apps-customised SharePoint forms for the engineers to add their comments, mark a ticket as closed, ask for more info (again using a flow) etc.

We felt that combination was the easiest for users, the support manager and our engineers.

Rob
Los Gallardos
Microsoft Power Automate Community Super User.
Principal Consultant, SharePoint and Power Platform WSP Global (and classic 1967 Morris Traveller driver)