Forum Discussion
Unable to create document from custom content type, using document template
Hi All
We are also experiencing this error.
It has shown itself for us after we tried to change the templates to open in the Web App and not the installed App. It still works using the installed App. It also still works at the library level where the template is stored just not any published sites.
Hopefully Microsoft get a fix ASAP as we are seeing considerable frustration from our users.
Hi,
I though to post an update.
We have gone through MIcrosoft Support who have confirmed it is not a problem with our tenant, ut a bigger Microsoft issue.
The speed of fix is proportional to how much harm it is causing. If you have this problem please log a ticket with Microsoft Via your tenant, or all your clients tenants. This was explained as the measure Microsoft use to promote action priorities for know bugs.
Hope it get fixed soon.
- Thanks for the confirmation. We also showed the bug to Microsoft support, who are now investigating.
- StewartAShark have you had any further information from Microsoft on this? I'm a bit surprised we haven't had much information or even an advisory in the admin center, given that our users aren't able to create documents while this bug exists.
Hi, Its still all quiet from Microsoft. I agree we really need a fix soon as it is big restriction on service. If I hear anything I will post.
- Hi,
Our problem appears to have been resolved. Microsoft Support carried out a sync with our tenant and Content Types with Custom Templates are now working for new sites. Not all recently creates sites have automatically repaired, but after updating content types locally from the Site back to the Content Type Hub the custom templates, began working again.
