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Arut Jothi's avatar
Arut Jothi
Copper Contributor
Sep 16, 2016

Sharing a document library with external users

Is anyone running into problems with external user access on SharePoint Online sites since yesterday (15 Sep 2016)? I have my gmail address set as alias on my outlook.com account and I've used this to access SPO site as external user in the past. I tried sharing a new SPO site to me gmail address and got a email invite in my gmail. When I try to access it using me gmail address as user name and its password (in the login page, I choose 'Microsoft Account' from the available options 'Microsoft account' & 'Organizational account'), I get redirect to outlook.com login page and there after an error "Your account or password is incorrect. If you don't remember your password, reset it now"...

 

This is insane. I know my gmail password and I'm logged into it. Just for troubleshooting, When I clicked "Create a Microsoft account, it's quick and easy!" on the 'Welcome to SharePoint Online page" and entered by gmail address, I got an immediate response indicating 'your@gmail.com is already a Microsoft account.' (confirming that the alias is valid)....

17 Replies

  • Anthony Gorhum's avatar
    Anthony Gorhum
    Copper Contributor

    Reset you password.  I had this same issue with OneDrive a few weeks back and a password reset fixed the issue.  It's dumb but it worked.

  • Weird...not seeing this problem, but it could be to the fact that Microsoft is doing changes with Live IDs and organization IDs...but you are not using an organization ID...
    • Arut Jothi's avatar
      Arut Jothi
      Copper Contributor
      Nope...I'm not using org ID...I made sure that I tried this in private browsing made so that my org ID login and external login do not interfere...

      Its so annoying with lot of changes going on with SharePoint Online...I've seen a lot of issues this week.

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