Aug 17 2020 09:12 PM
Aug 17 2020 09:12 PM
Problem : When I try to delete or move a term in our SharePoint online term store (managed meta data service) I get an error "An unexpected error has occured. Please try again later"
Tried : closing browser and logging in again, deleting cookies for sharepoint admin site.
What worked : Use internet explorer instead of Chrome !!!!
What the hey hey!
Come on guys - this is a really old bug you've got back.
I'm posting this for three reasons:
- vent some frustration
- I couldn't find anything about this error or it's cause
- I home MS take a look and know about it and fix this issue.
Aug 19 2020 06:51 AM - edited Aug 19 2020 06:55 AM
Just ran in to this same issue this morning. Glad to hear you figured out a fix.
Funny thing is, I'm using the new Chromium Edge browser. I'll give IE a shot.
Edit: No go on IE either. Dang. Wonder if any additional SharePoint admin permissions options where added to the O365/Azure Admin Security Roles.
Aug 19 2020 02:37 PMSolution
I just tested again today moving a term from one node to another:
- Chrome 84.0.4147.135 (Official Build) (64-bit) gave me the error
- Internet Explorer11 version 11.1297.17763.0 update version11.0.205 did not give me the error
I thought I was using the same user account in both browsers.
BUT after checking I was using different accounts in each of the browsers (I have a normal and an admin account)
- Chrome was my admin account
- Admin account is NOT a term store admin
- IE was my normal account
- Normal account Is a term store admin
When I added my admin account to be a term store admin I am able to move the term and NOT get the error.
Firstly, I apologize to the Microsoft team for assuming that the issue was one of browser incompatibility.
Secondly, MIcrosoft new Managed Metadata User interface team : display useful error messages AND / OR don't show my account controls I don't have the rights to use.
Finally, @braddn I think if you get your user added as a Term Store admin, you'll not see this error :)
Jan 14 2021 04:25 PM
@Dorje McKinnon thanks for posting this question, I had the same issue today and didn't immediately think it was a permissions problem thanks to the lack of a descriptive error message! I'm a SharePoint admin, but got this error trying to add a term set. Added myself as a term store admin and boom it works.
Jan 27 2021 07:31 PM
@thenewblack , great stuff.
I'm glad it helped you out :)