Dec 11 2020 06:07 AM
Dec 11 2020 06:07 AM
I'm trying to use the 'Move To' function to move a folder to a library on a different site. Typically, I select the folder, click "Move To", and select a site from the information panel. Today I see the following message, "Move 1 item" - the folder name - 'additional destinations are available for moving smaller items". However the only option I have is the current library. There is no sites list or even other libraries as options for destination.
(we are a current release tenant, however I am a first release user). Any advice?
Dec 29 2020 07:02 AM
@Kimberly Roetman Hi Kimberly, MS support contacted me today, they are working on the issue and promise to fix it on the next week.
It's a bug and as they say about 100 tenants are affected. I have this problem in both my tenants so I'm double lucky to be in top 100 :D
Dec 29 2020 10:21 AM
I logged a support ticket with Microsoft as well and they confirmed that a hot fix will be applied on January 11th, with a complete fix available in April 2021. I guess we just hang tight until the 11th and see what the hotfix brings. In the meantime, I have been using the ShareGate Desktop tool to perform large file migrations. I have a SG Desktop license from a previous on premise to online SharePoint migration. Thanks everyone for the feedback, it was nice to know I wasn't alone in noticing a change in behavior.
Dec 29 2020 03:26 PM
Jan 04 2021 12:36 PM
@microdot187 what does that reply mean? What does custom scripts have to do with it. I have the same problem with just trying to move a single folder with 7 items under 1 Mb total size. Moving another folder in the same location with 76 items >1 Mb works just fine.
Jan 05 2021 05:05 AM
Will MS update you on 11th Jan to confirm hotfix is in place? If so, are you able to test and respond here with your findings?
We are seeing the same issue here, and I am wondering if/when the hotfix or actual fix will be working for us. Will we need to lodge this with MS ourselves?
Jan 05 2021 09:18 AM
@LethalDose Yeah, we must be one of the 100, or the problem is much wider. Just got off the phone with what seemed 1st level support and he had a workaround that wasn't very palatable. I hope there is a resolution soon.
I'm wondering if this is somehow related to the issue some experienced a few weeks ago with moving large file sizes. There was an advisory in the Admin Center, but that advisory is gone, now.
Jan 05 2021 09:32 AM
@Vishal Sethexactly... i did as i was told and diligently followed their suggestions regardless... This could not be anymore of a vanilla site, these are not techy users and by design we kept it KISS...
Awaiting the patch...
Jan 05 2021 09:35 AM
@Polymathink in the same boat over here... jumped on with the users for a workaround solution in the meantime, but as you stated, not at all a sustainable strategy for the. Further compounded with all of them being Mac users... so file explorer isn't an option, let alone routing that traffic down and up again from a client workstation/laptop.
Jan 06 2021 02:21 AM
If you can't copy/move between sites at all - this may be relevant
If SharePoint was set up for your organization before 2015, your custom script settings might still be set to "Not Configured" even though in the SharePoint admin center they appear to be set to prevent users from running custom script. In this case, users won't be able to copy items between SharePoint sites and between OneDrive and SharePoint. On the Settings page of the SharePoint admin center, to accept the custom script settings as they appear, select OK, and enable cross-site copying.
Jan 12 2021 03:07 AM
I am another user who has been experiencing this problem. I can confirm the files I'm trying to move are to and from places that did not experience this behaviour last year, and that they are well within the published limits. I waited until today to see if the hotfix mentioned in earlier replies (for the 11th) changed anything but today the behaviour is the same for me.
I'm replying here also because today I found a workaround for myself, which may be useful to others.
Given that there are often multiple ways to do the exact same thing, I thought I'd try some. Surprisingly I had success with using the OneDrive web client! In the web client, I navigated to relevant SharePoint site using the "Shared Libraries" section on the main left navigation pane (which I actually hate even exists - but that's another thing altogether). This opens up what I see as "SharePoint lite" i.e. a files only view. Once you select a library the interface is then basically identical to SharePoint modern library view. The critical difference is the "Move" function actually worked for me.
Hopefully this helps someone.
Jan 12 2021 04:59 AM
@dsdeveloper - Thanks for the idea to try the OneDrive interface, I'll give that a try.
I attempted to migrate 3 libraries to a new site yesterday. Unfortunately only 2 of them could be migrated using the 'Move to' feature, the other I migrated using ShareGate. Perhaps the hotfix isn't fully deployed. Or maybe it just didn't fix things :)
Jan 12 2021 06:03 AM
@LethalDose Thanks! I opened a ticket a few days ago as well as I have 3 tenants that all have this issues. Definitely seems to be a lot more than 100 tenants with the issue, but glad they are aware of it and working on fixing it. Even with the open ticket I wasn't made aware that a fix is in progress.
Jan 12 2021 08:31 AM - edited Jan 12 2021 08:31 AM
Just chiming in here, was also waiting for the 11th to see whether the problem would be resolved... unfortunately it isn't. Thanks for the workaround @dsdeveloper!
Jan 13 2021 01:15 AM
MS contacted me yesterday:
Please be informed that the fix for this issue (SPO move folders between libraries) will be rollout this month to resolve the issue as the Product Group is working on it.
We sincerely apologize for this inconvenience as we know that this would have eased your endeavor
Thank you for choosing Microsoft.
So still waiting.
Jan 14 2021 11:45 AM
I am also experiencing this issue in my tenant. We have migration tools available but we really need end users to have this option for managing their own content.
Thanks everyone for keeping this thread up to date. I thought I was losing my mind trying to track down this issue.
Jan 16 2021 03:52 AM
Jan 17 2021 04:24 AM
@Kimberly Roetman I have gotten around this, by synchronising the site(s) and using Windows File Explorer to move the files/folders. The main limitation to this is how much physical drive you have for the move, you need double the size of the content to be moved. I will explain by way of our own current situation.
Our College's very old Dell Hyperserver storage system had been haemorrhaging and throwing larger quantities of warning of potential failure though most of 2020. So we took the leap and have/are moving everything to SharePoint. The Photo Archive alone is about 2Tb spanning back to 2009 with more than 450,000 files+folders.
I started laying out the individual year using the SharePoint Photo Library App(s). However, they end up as individual Libraries with no association to the default Document Library, which after uploading a couple of years (2020-2019) the leadership team decide don't want, but want ALL the folders structured in the Document Library. Hence, possibly the same/similar situation you are in. Each year's content is about 160Gb to 250Gb of average 30+ thousand files/images, mostly high resolution images.
I struggle to move very small quantities of files (less than 1500 files) within SharePoint Online. Therefore, I have found it easier to sync the SharePoint Libraries to my computer and use Windows file explorer.
There are limitation and minor consequences.
As you can see it very doable, just very resource and time-consuming.
Apologies for the long-winded explanation.
Jan 20 2021 03:28 AM
Sorry how did you get to this? I cant see what you are referring to?