Forum Discussion
SharePoint OneDrive file sync issues when users open the same file
The issue seems that you/we are using local copies of the documents. If two people open the same document at the same time, then make changes there will be a conflict. We too are struggling with this as we have over 100 people using Sharepoint and syncing via OneDrive. I know you can go online to the portal and "check out" a document but that doesn't fly with our setup. End users want to use the local versions of Office and not the web client.
On top of all that, changes are only synced when you CLOSE the document and not just save. You will get a sync error saying the file is in use. These two issues are seriously making us think about going back to a server share vs using Sharepoint. What else can we change or try?
We have all PCs updated to Windows 10 Fall creators update so we can use "Files on demand" since we do not have enough HD space to store them all.
We are having similar issues. Have you had any luck finding a solution, Austin?
Not yet. I am trying to find out if Zee Drive can scale down to only the features that we need vs paying for a suite of products. I don't need to map a drive, I just need the file locking capability from file explorer that used to be there from before.
Austin_Smith any luck on locking the synced file when someone else already has it opened? We just started with OneDrive and we must have the option to allow for one person update at a time.
- Our solution is to map a drive to the SharePoint share. We have been doing this for a week now. This gives us the ability to lock files like normal. This way you are accessing the files directly and not accessing a synced copy that is only on your pc. One drive is now only being used for syncing your desktop, documents and pictures. Using an office 365 account with the desktop software as part of your account allows for simultaneous file use if auto save is turned on, otherwise if you are in the file, it's read only for everyone else.
The two biggest problems we are having now (which is better than not locking the files by far), is making your connection persistant for more than a week-long and file path names have to be under a certain length. 259-219 characters/letters total.
The trick I've discovered so far for the persistence is using IE and make sure you use check the box to keep you signed in. Since we are on a domain and user names are synced with the cloud, we can have the trusted sites use your pc credentials. Mapping a drive you don't click the "use different creds" this way.
Google how to map SharePoint as a network Drive for more instructions. The following is a great troubleshooter. And of course the want you to sync vs map it directly.
https://support.office.com/en-us/article/troubleshoot-mapped-network-drives-that-connect-to-sharepoint-online-ef399c67-4578-4c3a-adbe-0b489084eabe
