Forum Discussion
SharePoint Guests are Prompted for Login?
MicrosoftHi kevinmckeown8,
That doesn't sound good at all! Do you know if there is anything special going on with the external user's home tenant? Do you collaborate with other users from that organization who don't have that problem?
By chance, is it possible for you to send me a fiddler trace of that failed sign-in request? Thanks!
Stephen Rice
OneDrive Program Manager II
He is the only external user we currently have from his organization.
And he wasn't too helpful with troubleshooting, complaining that he lost an hour of his day clicking shared links, and refused to try anymore. (I sent him maybe four emails, and I spent way more than an hour trying to figure out what was wrong for him).
I am still curious what was going on, but there is no chance he would be willing to help.
- Almost sounds like you invited one e-mail address, and he probably has another alias or login he tried using instead of the one you sent to him possibly?
- I was wondering the same thing, but as far as I could tell from screenshots he sent us, he was using the same email address as what we shared with.
- mine were as well. i also checked the site and it was set wide open for external sharing
- that wasn't our case. we tried several times and I could never find their email address with that EXT# guest account format.
- StephenRice
Understood, sorry to hear you both ran into issues. If you happen to run into it again, please do let me know so we can try and debug further. In the meantime, I'll keep an eye out for additional reports in case there is something else going on. Thanks,
Stephen Rice
OneDrive Program Manager II
