Open Documents in Client Application by Default not working

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New Contributor

Hello,

I have a site collection with the Open Documents in Client Applications by Default turned on in the Site Collection Features and the Advanced Settings in the document library are also set to Open in the client application, but the Excel and Word documents continue to open in the browser. Yes, my users can right click on the document and open the document in the client application, but this is not their normal practice and worked as expected just a few weeks ago. What am I missing?

2 Replies
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@Jeff Henry  Can you please ensure the following at the site collection level

  1. Click the gear icon to open Settings, and then click Site settings.

  2. Click Site collection features. (Make sure you are at the Site Collection Level Settings)

  3. Locate the Open Documents in Client Applications by Default feature in the list, and then click Activate.

Once you activate the same the documents should open using your client application.

 

Thanks

Vik

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@Vikram_Samal 

 

Thank you, Vik, for your quick response. but as I stated in my original question this feature is already turned on in the Site collection features as well as in the document Advanced settings.