Forum Discussion
Knowledge Base - setting up within O365/Sharepoint
Wiki's seem old school now. OneNote has filled the role for teams to quickly and easily create their own knowledge base. Also with the online web access (OWA) for Word, PPT, etc., creating a standard library with files is the way to go - easier for users to create and manage content versus the complicated management of a wiki library. AND I haven't seen anything about wiki pages in the modern UI. I have created many wiki resource libraries to train users on SharePoint over the past 15 years but not anymore. That would be my last choice in the modern UI. Hope that helps.
Julie, I like your idea about using the standard library. I have tried using OneNote, and do love, and live in it. However, the OneNote KBs seems to get out of control real fast.
Back to you document library comment. Do you have any information you can share related to how you have setup and structured the library. Such as content type definition.
Thanks for you comments.
Potentially lots of information architecture work to get organized to get the tags right but you'd have to do this for a really organized wiki anyway. And yes, it is possible that you would need to use multiple content types but not a given. You just need enough tags to give the users the views they need to find what they are looking for. AND as the UI evolves you can easily jump into some of the modern UI web parts on a page if you that is helpful to users. Standard libraries and views just have the most flexibility in my opinion. And you let the content owners work in the format they are most comfortable in (e.g., Word).