Jul 28 2017 02:29 PM
Jul 28 2017 02:29 PM
We are heading towards the end of a big push to get all files in OneDrive or SharePoint. The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are synced back online from other user's sycned client OneDrives (the name of the user and date/time are listed with the file online). PLEASE HELP. I am also opening a ticket.
This is what we have tried:
Jun 14 2021 10:20 AM - edited Jun 14 2021 10:21 AM
Did you get any help from support? I tried and they were useless. This is a reoccurring issue that doesn't happen all the time but we got extremely lucky and could see files start reappearing as I was on the phone with them. The agent's reply? Oh, it could be the user reuploading these files by hand. Refused to believe that wasn't the case. Then he told me to run Fiddler on all my computers 24/7 so they could get logs (completely absurd idea, not how fiddler works).
So we're still no where. And this is the type of support I get from them on every single issue (and boy is there a ton of issues).
Jun 15 2021 10:32 AM
Jun 22 2021 11:44 AM
Jul 22 2021 12:37 PM
Jul 22 2021 02:05 PM - edited Jul 22 2021 02:07 PM
Thanks for posting your solution. Unfortunately this isn't what's happening to us. I'm finding that running chkdsk /r /f on the computers recreating the folders seems to fix it since there is a reparse error on the drive and OneDrive can't delete the folder off user's computer when it's deleted on SharePoint (so with it's infinite wisdom recreates the folder on SharePoint).
This is an ugly solution as it's happening all the freaking time. Microsoft support continues to tell me this isn't their issue and only way they'll help is if I can figure out how to run fiddler on all computers 24/7 for months and capture all those logs for them (yup, I just need to figure out how to do the impossible and they'll get right on it I'm sure).
Jul 22 2021 03:18 PM - edited Jul 22 2021 03:18 PM
Hi Pawel - I think you're describing a different problem but it's in the same ballpark. I also classify it under the "Why I hate OneDrive" which was a long running thread hereabouts.
This reparse error is something I've seen twice now in the last couple of days which suggests that's it's a new bug :( For my client, they are doing the following:
It is at that point that OneDrive throws a dicky fit! What happens is that you end up with a folder with the new name that only contains the folders - doesn't appear to be any files. This folder is not linked back to the document library. OneDrive then re-creates the shortcut link and downloads all the placeholders again.
However, this renamed folder is in a really bad way and often has reparse errors. You can't delete it and have to resort to chkdsk /f /r - which of course requires a reboot AND takes a long time as it's scanning the entire disk for bad sectors.
I really do despair about OneDrive sometimes... it's really the crappiest buggy bit of software in the entire M365 stack. And it's one of the most vital!! I work equally with Google Drive, Dropbox and even the open source Seafile system. Not of them are anyway near as bad as OneDrive.
My theory, as a some-time software developer, is that the algorithms and metadata maintained by OneDrive is simply not as good as the alternative cloud storage systems.
Mar 16 2022 07:45 AM
I had the same problem. What did the trick for me, was through OneDrive(Desktop) creating a new folder and moving the file to that folder, then deleting it. I am not sure why it worked. But it was a quick solution for me, albeit a workaround.
Oct 03 2022 09:27 AM
@J_Rouse we've had our users also do this trick of creating a folder for those OLD (deleted) folders which seem to reappear everytime someone syncs them back online.
any word from Microsoft as to when this issue will be permanently fixed?
Aug 10 2023 12:35 PM
Does anyone have a concrete solution to this problem?
Microsoft has been no help and the problem is intermitted.
Recently, in our case users that work on multiple files/folder within a document library, delete files and they re-appear months later. Any help would be appreaciated.
Oct 10 2023 04:33 PM
In our case, deleted files re-appear months later as well. Any help would be appreciated.
Oct 11 2023 07:59 AM
@APATEL097 No response from MS. what we've implemented on our end has been this.
whenever one of the participants from the shared library leaves for over 1 week (vacations, leave of absence, or no contact with the internet for whatever reason) we swap that person's computer when they return to the office.
it has kept this folder issue (re-appearing) down to a minimum to almost no more incidents.
check your users and if you're in a place where you can implement a policy stating that since "you're part of a collaboration folder your computer needs to be able to sync all the changes in a daily basis"
otherwise you will keep seeing those folders re-appear whenever some one that has not connected in a while syncs those older folders back to the cloud.
again this perhaps hasn't been communicated to Microsoft correctly or perhaps they just don't have time to incorporate a system that checks for (If folders were deleted and a device hasn't been online since the folders were deleted do not upload those deleted folders to the cloud from a user that hasn't been able to sync in a while)
test this in your lab if you can.
Oct 11 2023 02:26 PM
>whenever one of the participants from the shared library leaves for over 1 week (vacations, leave of absence, or no contact with the internet for whatever reason) we swap that person's computer when they return to the office.
My goodness - that's a right faff! Seriously Microsoft, you think OneDrive/SharePoint sync is fit for purpose with users having to do this...