Create FAQ on SharePoint - Discussion List

Medhi-RC Yes this is all quite doable. The way we do it in my company is with a form in Microsoft Forms, a flow in Power Automate and a SharePoint list.

1. We have a quick link on the intranet homepage that opens a form in Microsoft Forms for staff to select the workstream and ask their question. For the FAQs staff can't upload a file, but for other systems where we use the same process, for example our IT Ticketing System, they can. That's one of the advantages of asking the question via Forms and of course it's easy to make questions required or not.

2. A flow in Power Automate saves each response into a SharePoint list and sends a confirmation email back to the responder with the question they asked, and it also sends an email to the relevant Director alerting them to the question.

The flow is as follows:

 We then display the questions and answers from the List on a page using the list web part with custom JSON-formatting.  If you create views of the list for each category you can then easily add each category of questions onto its own page.

Do come back with any questions about this.

Rob
Los Gallardos
Intranet, SharePoint and Power Platform Manager (and classic 1967 Morris Traveller driver)