Only after the work from home came this long did we understand the lack of resources and tools at our organization to manage teams remotely. Most importantly to manage internal tickets resolving, something that was very easy in the previous office set up we were in. Our IT team is struggling to manage the internal tickets. So we have planned to adopt some enterprise solutions to ease our pain! Better late than never. As part of this strategy we have developed an intranet on our SharePoint environment. we are planning to expand it by adding more solution to this intranet we have, so right now we are looking for a help desk solution that is based on SharePoint with email integration, automatic ticket creation and all the cool features. we have even prospected some of them help desk software, like this, yet to reach at a decision. What do you guys think? Should we adopt a solution or try to build one ourselves, is that possible? to build one for ourselves. Surely with all your expertise, some of you can provide some pointers in this matter. Do chip in. Thanks in Advance.