Forum Discussion
Vetting Status is Rejected. Fix now option does not work
Hi, the vetting status is always "rejected". Even when I select "fix now", it gets me back to Account settings legal info with vetting "Pending status", which then falls back to "rejected" a few minutes later. When selecting Fix Now, there are no options appearing on the web page unlike what the solution in Learn shows (https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses#appealing-a-rejected-application)
I tried Chrome or Edge browsers. This is a urgent blocker for our company.
What can I do? Please help thank you
- JillArmourMicrosoft
Community Manager
- Hello Jill, the "submit a support ticket" brings me to dead ends.
All the solutions provided does not work.
1- "If your employee verification is rejected, confirm the primary-contact email address is in the same domain as the Company domain name in the Legal Profile."
Well, it is actually the same email that I use, both to login to my account and the primary contact. So it is the same exact domain.
2- "Update the primary-contact email address: Your company Global Admin can update the primary-contact email address to be the same as the tenant domain name. They can provide documentation confirming the contact email domain is owned by the company.
Again, same domain.
The "click here to create ticket for this Account Verification topic" = This reopens the same page over and over again showing the 2 solutions.
What can I do? Please help, thank you!- JillArmourMicrosoft
ICproduction2019 does the email domain match the company name registered in partner center? I don't have access to any of the screens you see as I'm not a partner and I'm not support. I manage this community and all I can go off of is what others have posted in the community.
