Outlook on Desktop not showing mail in Inbox, but in search results

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Contributor

Dear community,

 

some users experience an issue (once a week to once per month), that an e-mail cannot be seen in the Inbox of Outlook Desktop, however when a search is performed in Outlook Desktop then the mail is displayed in the search results. After restarting Outlook Desktop the e-mail appears in the inbox. Pressing "Send/Receive all folders" does no solve the issue, Outlook has to be restarted.

 

There are no custom views or filter applied to the inbox.

 

There seem to be other users who are experiencing this issue https://answers.microsoft.com/en-us/msoffice/forum/all/emails-not-showing-up-in-inbox-only-see-when-...

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