SOLVED

Outlook Desktop - Working Hours and Locations not showing

Copper Contributor

My colleague showed me on her Outlook Calendar on desktop app (not New Outlook) that the Working Hours and Locations icons are now showing in her Calendar and Scheduling Assistant, but I cannot see the icons in my Calendar, though they have been set up in OWA and also show in Teams.  We checked all our settings, addins, version number etc. and everything is identical.  She has been able to see the icons since January.  I've looked at online resources which all reference to New Outlook or OWA but not the Desktop application.  Updates are run every 3-4 weeks so everything is up to date.

I'd appreciate any help or advice so that I can get it working if possible.  

Thanks so much

Angie

 

Outlook for Microsoft 365 MSO (Version 2403 Build 16.0.17425.20176) 32-bit (Click to Run) 

5 Replies
We're also experiencing this on the latest x64 builds of the standard Outlook desktop client, and have not yet been able to resolve why it only affects some users. A full rebuild of the user's Outlook profile has not resolved it either. As the original poster stated, OWA works fantastically - but we're not yet ready to abandon the desktop client for the PWA install of OWA.

Windows Version:
Version 22H2 (OS Build 19045.4291)

Outlook Version:
Microsoft® Outlook® for Microsoft 365 MSO (Version 2404 Build 16.0.17531.20120) 64-bit

@angiekat72 

 

My Outlook version is slightly different from yours. However, the work hours and location (WHL) icons are not displayed on my Outlook desktop. They are only visible in the New Outlook and web versions, the same as you.

  • Microsoft® Outlook® for Microsoft 365 MSO (Version 2404 Build 16.0.17531.20120) 64-bit 

Based on the roadmap details, Microsoft started rolling out WHL enhancements for New Outlook and Web versions in March 2024. I suspect the functionality was removed from the classic app, but I have not seen any supporting documentation.

 

I recommend that you report a bug to Microsoft by selecting View | Feedback | Report a problem. 

 

Please keep us up to date on your additional learnings. I will do the same. 

 

/Teresa

#traccreations4e 5/6/2024

 

 

Hi @Teresa_Cyrus 

 

Well some good news! This morning I returned from holiday and an Office update to find that Working Locations are now showing on my Outlook desktop client in the Scheduling Assistant and in the Calendar.  There doesn't seem to be any reference to this as a feature update on the Release Notes though.  Anyways, am I being weird for saying how happy I was to see this? I don't think I've been this happy to see a feature change for quite some time! Now, I REALLY don't want to be moving to the new Outlook desktop.  :lol:  

 

My new Outlook version information:

Outlook Version.PNG

 

Working Hours and Locations.PNG

 

Thanks for all your help.

Angie

best response confirmed by angiekat72 (Copper Contributor)
Solution

@angiekat72 

 

I am glad that you are happy about the WLH feature. I don't believe Classic Outlook users have all the wonderful features that WHL has to offer. After my investigation, I will clarify the following questions. Also, it could be that I don't have the updates in classic yet. Nevertheless, here is what I understand.

 

  • I don't believe you can manage your work hours in Outlook Classic. You must change them in the New Outlook and web versions. 
  • The WHL icons will not appear on the Profile Cards for you or your team.

Teresa_Cyrus_1-1716230312157.png

  • In New Outlook & Web, I can change my location for a specific future date by clicking on the WLH icon in the drop-down menu from the calendar.

Teresa_Cyrus_2-1716230547181.png

 

I am also looking into whether these functionalities are on the backlog. I will keep you up to date with my learnings.

 

/Teresa

#traccreations4e 5/20/2024

Hi @angiekat72,

 

Great news! A Microsoft Outlook engineer has confirmed that Classic Outlook will soon support the full functionality of WHL. Currently, the WHL icon is only viewable on the calendar and can be managed in New Outlook or the web. However, the ability to manage WHL in Classic Outlook is on the horizon. No rollout dates have been provided yet.

 

Additionally, I'd like to mention that I have a video playlist available to jump-start your learning should you wish to explore New Outlook. It's true that several features from Classic Outlook are not present, but New Outlook offers a range of features that are not found in the Classic version.

 

Full playlist: New Outlook for Windows - YouTube

Recommended videos to watch:

  • Each monthly video update covers new and enhanced released features I have tested. Also, each video has a table of contents; you can click on the feature that interests you.
  • How to Run Multiple Outlook Versions Simultaneously
  • Search Bar Quick Filtering
  • Add Email to Calendar
  • Spell Checker Issues
  • Recall a message
  • Show/Hide Declined Invites
  • Where's OneNote's Send Icon
  • Save an Email & Open Existing Classic Templates

 

1 best response

Accepted Solutions
best response confirmed by angiekat72 (Copper Contributor)
Solution

@angiekat72 

 

I am glad that you are happy about the WLH feature. I don't believe Classic Outlook users have all the wonderful features that WHL has to offer. After my investigation, I will clarify the following questions. Also, it could be that I don't have the updates in classic yet. Nevertheless, here is what I understand.

 

  • I don't believe you can manage your work hours in Outlook Classic. You must change them in the New Outlook and web versions. 
  • The WHL icons will not appear on the Profile Cards for you or your team.

Teresa_Cyrus_1-1716230312157.png

  • In New Outlook & Web, I can change my location for a specific future date by clicking on the WLH icon in the drop-down menu from the calendar.

Teresa_Cyrus_2-1716230547181.png

 

I am also looking into whether these functionalities are on the backlog. I will keep you up to date with my learnings.

 

/Teresa

#traccreations4e 5/20/2024

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