Outlook automatically replies with a blank email

%3CLINGO-SUB%20id%3D%22lingo-sub-2061733%22%20slang%3D%22en-US%22%3EOutlook%20automatically%20replies%20with%20a%20blank%20email%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2061733%22%20slang%3D%22en-US%22%3E%3CP%3EI%20started%20a%20new%20job%20which%20uses%20Microsoft%20Outlook%20365%20for%20Macs.%20I%20never%20changed%20any%20settings%20or%20did%20any%20updates.%20From%20day%20one%20I%20have%20been%20told%20by%20people%20sending%20me%20emails%20that%20I%20sent%20them%20an%20email%20in%20reply%20that%20was%20blank.%20I've%20looked%20online%20for%20various%20solutions%20and%20have%20found%20none%20of%20them%20to%20apply%20-%20in%20some%20cases%2C%20the%20very%20first%20step%20(e.g.%2C%26nbsp%3B%3CSPAN%3Eopen%20Outlook%20and%20choose%3C%2FSPAN%3E%3CSTRONG%3E%20File%3C%2FSTRONG%3E%3CSPAN%3E%20%26gt%3B%20%3C%2FSPAN%3E%3CSTRONG%3EOffice%20Account%3C%2FSTRONG%3E%3CSPAN%3E%20%26gt%3B%20%3C%2FSPAN%3E%3CSTRONG%3EUpdate%20Options%3C%2FSTRONG%3E%3CSPAN%3E%20%26gt%3B%20%3C%2FSPAN%3E%3CSTRONG%3EUpdate%20Now%3C%2FSTRONG%3E)%20doesn't%20apply%20at%20all%20(e.g.%2C%20I%20have%20no%20option%20to%20select%20%22Office%20Account%22%20in%20%22File%22%20-%20it%20simply%20isn't%20there).%20In%20other%20cases%2C%20the%20option%20exists%20but%20is%20grey%20and%20I%20cannot%20click%20on%20it%20(e.g.%2C%20%22Automatic%20Replies%22).%20This%20is%20true%20when%20I%20use%20classic%20Outlook%20as%20well%20as%20the%20new%20Outlook.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20extremely%20frustrated%20that%20when%20I%20called%20the%20support%20line%20I%20was%20directed%20to%20a%20web%20page%20that%2C%20at%20first%2C%20age%20me%20an%20error%20notice%2C%20and%20then%20led%20me%20back%20to%20the%20support%20line%20phone%20number%20that%20directed%20back%20to%20the%20same%20page%20-%20and%20so%20on%20in%20a%20ridiculous%20circle%20of%20uselessness.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20help.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2061733%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOutlook%20for%20Mac%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Visitor

I started a new job which uses Microsoft Outlook 365 for Macs. I never changed any settings or did any updates. From day one I have been told by people sending me emails that I sent them an email in reply that was blank. I've looked online for various solutions and have found none of them to apply - in some cases, the very first step (e.g., open Outlook and choose File > Office Account > Update Options > Update Now) doesn't apply at all (e.g., I have no option to select "Office Account" in "File" - it simply isn't there). In other cases, the option exists but is grey and I cannot click on it (e.g., "Automatic Replies"). This is true when I use classic Outlook as well as the new Outlook. 

 

I am extremely frustrated that when I called the support line I was directed to a web page that, at first, age me an error notice, and then led me back to the support line phone number that directed back to the same page - and so on in a ridiculous circle of uselessness. 

 

Please help. 

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