Outlook 365 email body/content not showing

%3CLINGO-SUB%20id%3D%22lingo-sub-2346492%22%20slang%3D%22en-US%22%3EOutlook%20365%20email%20body%2Fcontent%20not%20showing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2346492%22%20slang%3D%22en-US%22%3E%3CP%3EHi!%20Anyone%20experiencing%20the%20email%20content%20not%20showing%20up%20in%20the%20Outlook%20app%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2346626%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20365%20email%20body%2Fcontent%20not%20showing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2346626%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20the%20same%20problem.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1051261%22%20target%3D%22_blank%22%3E%40allanligon%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2346661%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20365%20email%20body%2Fcontent%20not%20showing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2346661%22%20slang%3D%22en-US%22%3EYep%20-%20same%20problem.%20Seems%20like%20it%20just%20started%20today%20for%20me.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2346692%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20365%20email%20body%2Fcontent%20not%20showing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2346692%22%20slang%3D%22en-US%22%3EYep%20me%20too.%20Can't%20fix%20it%20either.%20Has%20anyone%20figured%20out%20what%20is%20wrong%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2346722%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20365%20email%20body%2Fcontent%20not%20showing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2346722%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1051261%22%20target%3D%22_blank%22%3E%40allanligon%3C%2FA%3E%26nbsp%3BThe%20same%20on%20my%20laptop!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2346737%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20365%20email%20body%2Fcontent%20not%20showing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2346737%22%20slang%3D%22en-US%22%3EI'm%20not%20having%20any%20issues%20with%20the%20app%20or%20Windows%20Mail.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2346750%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20365%20email%20body%2Fcontent%20not%20showing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2346750%22%20slang%3D%22en-US%22%3EWe%20are%20experiencing%20this%20issue%20as%20well%2C%20specifically%20with%20Version%202104%20(Build%2013929.20372)%20of%20Outlook.%20Haven't%20found%20a%20workaround%20yet%20other%20than%20to%20access%20email%20from%20a%20mobile%20phone%2C%20on%20the%20web%2C%20or%20on%20a%20Mac.%3C%2FLINGO-BODY%3E
New Contributor

Hi! Anyone experiencing the email content not showing up in the Outlook app?

11 Replies

 

I have the same problem.

@allanligon 

Yep - same problem. Seems like it just started today for me.
Yep me too. Can't fix it either. Has anyone figured out what is wrong?

@allanligon The same on my laptop!

 

I'm not having any issues with the app or Windows Mail.
We are experiencing this issue as well, specifically with Version 2104 (Build 13929.20372) of Outlook. Haven't found a workaround yet other than to access email from a mobile phone, on the web, or on a Mac.
I have another machine where Outlook hasn't been updated yet: Version 2104 (Build 13929.20296). So far, I'm finding the issue affects the very two latest Windows 10 builds:
Windows 10 version 20H2 19042.964 (optional update)
Windows 10 version 20H2 19042.985

However, we're finding that if you install Windows 10 19042.985 released today and reboot, it seems to fix it.
Same here, and as I can see there are several threads open for the same issue. Aditional to this when the user try to make a new email and hit enter in the body text, the text disappears as if you write same color letters as background. but you can not edit or do anything at the body with any Outlook tools.
The issue seems to be with the CurrentChannel builds and the latest Windows 10 20H2 builds. My previous post stating to update to Windows 10 version 20H2 19042.985 and rebooting fixed it is inaccurate. The end user was resolved in that case because his Office version rolled back to the Semi Annual Channel builds.

If you're on the O365 Current Channel, the easiest fix seems to be to rollback to April 23rd's build:
https://docs.microsoft.com/en-us/officeupdates/current-channel#version-2103-april-23

Run the following from a command line:
"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462
After running the above and downgrading to 20462, I was then able to update Office one more time to today's 20372 build and not have the issue. 20462 must have tickled a setting underneath. This is very weird.