Forum Discussion
Outlook 365 email body/content not showing
Hi! Anyone experiencing the email content not showing up in the Outlook app?
Same here, and as I can see there are several threads open for the same issue. Aditional to this when the user try to make a new email and hit enter in the body text, the text disappears as if you write same color letters as background. but you can not edit or do anything at the body with any Outlook tools.
- The issue seems to be with the CurrentChannel builds and the latest Windows 10 20H2 builds. My previous post stating to update to Windows 10 version 20H2 19042.985 and rebooting fixed it is inaccurate. The end user was resolved in that case because his Office version rolled back to the Semi Annual Channel builds.
If you're on the O365 Current Channel, the easiest fix seems to be to rollback to April 23rd's build:
https://docs.microsoft.com/en-us/officeupdates/current-channel#version-2103-april-23
Run the following from a command line:
"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462I have tried rollback to previous version, but it didn't work.
I also tried to reinstall MS365 or update the hotfix, but it didn't work.
Plain text email content can be displayed in safe mode.
But I can't always access emails in safe mode, which is not a good idea.
I would like to ask; do you have any others way?
Thank you!
- After running the above and downgrading to 20462, I was then able to update Office one more time to today's 20372 build and not have the issue. 20462 must have tickled a setting underneath. This is very weird.
