May 24 2023 06:55 AM
My Outlook was updated to the newest version a few days ago and I'm having issues with opening PDF attachments in my default PDF viewer. Before, you could click the attachment in the email and get a preview but if you were to fully open the attachment it would open in my default application. Since the update, when i click on the attachment it pulls up the preview but the only way to actually open it is to save it to OneDrive, download to my computer, or print. In most cases I need to open the full attachment but not necessarily need to save it. Just review in detail and the preview is not working well enough for me. I'm not even able to rotate using the right-click and rotate. How can I change this to open in my default viewer and not in the message preview only?
May 25 2023 12:53 AM
You can try adjusting the attachment handling settings in Outlook to restore the previous behavior. Here is how you can do it:
Once you have adjusted these settings, try opening a PDF attachment in Outlook again. It should now open in your default PDF viewer instead of just displaying the preview. You should be able to review the attachment in detail, rotate pages, and perform other functions available in your PDF viewer.
If the issue persists, you may need to check if there are any specific settings or updates related to your PDF viewer software that could be affecting the attachment handling in Outlook.
Jun 19 2023 01:01 AM
@NikolinoDE This should work for the "Old Outlook for Windows". How can we solve the same problem in the "New Outlook for Windows"?
Jun 19 2023 01:10 AM
Jun 19 2023 01:18 AM
Jun 19 2023 01:41 AM
I have guided the topic through two different AI's because I am not familiar with the PDF-XChange Editor Version 9.0 and its possibilities or effects under Windows 11. Here are a few suggestions from the AI's software.
Here I am also at my wits end. Hope this information helps you.
Jun 19 2023 02:04 AM
@NikolinoDE I used the "Feedback" feature to complain about this issue. The answer was that the feature is not available, but might be in future releases.
I guess we can stop looking for a solution now. Thanks for your help anyway.
Aug 03 2023 04:43 AM
There is a whole raft of controls that Microsoft has taken away, seemingly entirely arbitrarily - starting with deleting the "File" menu and removing your choice of where downloads should be saved. Fundamental and infuriating changes. @ds_user
Aug 24 2023 05:26 AM - edited Aug 24 2023 05:28 AM
@admglrh @ds_user Not just 3rd party apps!
It is daft that I have my default pdf app set to Microsoft Edge, but that does not allow Outlook to preview them! All within Microsoft 365, they just won't talk to each other. I can double click to open them, but not preview. Setting the default to Adobe just makes it more cumbersome.
Dec 20 2023 01:05 PM
Dec 21 2023 12:25 AM
Jan 11 2024 01:46 PM
Jan 16 2024 08:53 AM - edited Jan 16 2024 08:55 AM
I had this issue too, and discovered the cause was HP Wolf Security's Threat Containment setting.
Every PDF was opening in the HP Secureclick browser to "contain" possible treats.
To disable:
1. Open HP Wolf Security from the system tray
2. Go to Setting > Threat Containment
3. Toggle Status to Disable
Disabling the the Threat Containment setting enabled Outlook to 1. preview PDF's and 2. Open PDF's using the default PDF handler. (Nitro Pro for me)
Hope this helps.
Regards Muz
Feb 06 2024 06:53 PM
Same problem. Definitely a huge step back in productivity. Slows down saving to correct location, and restricts how i view a PDF, as i often need to zoom etc.
Feb 21 2024 06:49 AM
instructions still work today, 02.21.2024. thanks .
Mar 11 2024 12:17 AM
how fix the pdf viewer on MacBook Air for outlook
Mar 11 2024 03:10 AM
If you're experiencing issues with the PDF viewer in Outlook on your MacBook Air, here are a few troubleshooting steps you can try:
By following these steps, you can hopefully resolve the issues with the PDF viewer in Outlook on your MacBook Air.The text was created with the help of AI.
My answers are voluntary and without guarantee!
Hope this will help you.
Was the answer useful? Mark as best response and like it!
This will help all forum participants.
Apr 10 2024 01:25 AM
For me now it works. The only difference is that I need to do right click and press open instead of a double click on the .pdf file, then the pdf file will open in my selected pdf viewer.
The steps I followed:
Open Outlook and go to the "File" tab at the top left corner of the window.
In the File menu, click on "Options."
In the Outlook Options window, select the "Trust Center" tab.
Click on the "Trust Center Settings..." button.
In the Trust Center window, select the "Attachment Handling" option on the left side.
Under the "Attachment and Document Previewers" section, locate the entry for PDF files (extension .pdf) and make sure it is set to "Adobe Acrobat Document" or your preferred PDF viewer.
If the correct program is already selected, you can try toggling the setting off and back on by unchecking and rechecking the checkbox.
Click "OK" to save the changes and close the Trust Center window.
Click "OK" again to close the Outlook Options window.
Then:
Clear Outlook temporary files: Clearing temporary files associated with Outlook might help resolve any cached data causing the issue.
Close Outlook.
Press the Windows key + R to open the Run dialog box.
Type %localappdata%\Microsoft\Outlook and press Enter.
Delete all the files and folders within the Outlook folder.
Restart Outlook and check if the issue persists.
And then, I can just open in my default pdf viewer by right clicking and pressing open:
Apr 11 2024 05:43 AM
This may be the case for the "Old" Outlook. This cannot be how you can do it in the "New" Outlook as there is no longer a "File" Tab.
Additionally, when you are using the "New" Outlook your options with right clicking are:
So apparently the "New" Outlook is a big piece of Trash. It's like using Google mail. Good Job MS. If I want to play on the web I'll get on the Web. If I paying for software I want to use software. Please let me know why I'm wrong.