Forum Discussion
Introducing Scheduling poll in Outlook!
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.Update: This issue has been fixed.
EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-inImpacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.
Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.
Hi Sally_Richardson,
Thank you for this update. I was not aware of the FindTime app. So, I installed the app knowing Microsoft will be replacing it with Meeting Poll in a couple of weeks.
While using the app, I came across several bugs and limitations which led me to review the Feedback portal. QUESTION: Can you confirm if Microsoft has fixed the issues and addressed the user’s feedback before the rollout in August?
I was prepared to give users a Preview Demonstration video of the product but decided to wait.
FindTime Current Issues/Limitations
- The Hold dates were not removed from the calendar once the meeting date is scheduled.
- If the organizer deletes the Hold dates from the calendar instead of the Meeting Poll Email, the Hold dates remain on the invitees’ calendar with no way to delete them.
- I found it confusing to use Outlook to populate the Meeting Title and Attendees since the remaining fields are not needed. I actually sent Outlook’s calendar event with the wrong details before having an ah-ha moment.
- Delegates can not vote on behalf of another person
On a positive note, here is what I like about the feature.
- Provides more duration times vs. the suggested times in Outlook
- Better functionality than Outlook’s Classic Scheduling Assistant
- Ability to easily select multiple dates and times
- The email and Poll View were concise and easy to follow
- The Send Vote Reminder option is a nice add
Overall, the FindTime/Meeting Poll has great potential. It will save meeting organizers 15 to 30 minutes with coordinating meetings.
Again, thanks for sharing.
Teresa #traccreations4e
- Hi Teresa,
Thank you for this excellent write up! We appreciate that you took the time to share this clear and actionable feedback.
To answer your question-- Much of the feedback we heard in the forum has been addressed. There are other things however that are on our backlog, and we hope to get to very soon. Such as delegate support. We hear you and we will continue to work on this and more. Please keep the feedback coming. Looking forward to your thoughts when you start using the new feature in OWA.Sally_Richardson Hi Sally, is there an updated timeline to when delegates will be able to respond to the polls on behalf of someone else?
- AmirHaque-MSFT
Microsoft
Sorry, there's no ETA on that capability, still in our backlog ...
Sally_Richardson Is there any update on delegate support?
