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chills777's avatar
chills777
Copper Contributor
Jul 03, 2022

help with resetting password

here's the problem. For some strange reason my Microsoft account decided that the same password I'd been using for months was the wrong password. So, next up, the automated system steered me to a pag...
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EricStarker's avatar
EricStarker
Icon for Community Manager rankCommunity Manager
Jul 05, 2022

chills777 Hello! Unfortunately this is out of the scope of the Microsoft Tech Community and you'll need to reach out directly to Microsoft support (support.microsoft.com).

 

I'm sorry your experience hasn't been the most helpful there, but this is not a direct support site and we don't cover personal email address issues here.

 

I'll go ahead and move this to the Outlook space as it definitely doesn't belong in the Microsoft Tech Community Discussion space (aimed for conversations about the Microsoft Tech Community website), but I don't believe you're likely to find your answers here.

  • chills777's avatar
    chills777
    Copper Contributor
    Jul 05, 2022

    out of the scope of the microsoft tech community ?

    • Allen's avatar
      Allen
      Icon for Community Manager rankCommunity Manager
      Jul 05, 2022

      chills777 

       

      thanks for the follow up, yes the Microsoft Tech Community is primarily a community where customers can share their experience with other customers about deploying, using or developing with Microsoft’s products and services.

       

      It is not, in the strictest sense, a support community and we have no access to systems to help you with security issues relating to your account.

       

      I would recommend you either follow this help topic: Can’t sign in to your Microsoft account  or Contact Microsoft support as they can help you recover your account.


      If there is anything else you need please do let us know.

       

      kind regards

       

      Allen

       

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