failing to laod page after login

Copper Contributor

Hi,

 

My hot mail is failing to load once i login and gives this error

 

UTC Date: 2022-12-21T05:26:38.240Z
Client Id: 7AC69711431B44CBAF276410895C39ED
Session Id: 4f2d028e-db2e-47cd-a8af-4259134f8f7f
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: S@https://outlook.live.com/mail/0/:2:263207
le/<@https://outlook.live.com/mail/0/:2:272102

st: 500
ehk: X-OWA-Error
efe: PR1P264CA0177, LO2P265CA0011
ebe: PAWPR07MB9226
ewsver: 15.20.5924.16

 

Any ideas how to fix the issue
emsg: ErrorUnexpectedFailure

26 Replies
UTC Date: 2023-06-27T14:16:04.712Z
Client Id: B33567E79D1D4A22AD5EF547CFB5271C
Session Id: 5da6da3d-a4cd-4527-a9ff-def141589006
Client Version: 20230616004.12
BootResult: fail Back Filled Errors: None
err: System.TypeLoadException
esrc: StartupData
et: ServerError
estack: Error: 500
at Object.K [as createStatusErrorMessage]
(https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindexds:2:262381)
at https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:261543
st: 500
ehk: X-OWA-Error
efe: DS7PRO3CA0109, YQZPRO1CA0074
ebe: DM8PR19MB5319
ewsver: 15.20.6521.31
emsg: ErrorUnexpectedFailure

I got the same problem today, Did anyone get a response on how to fix this? 

 

Thank you 

@Param610  I have the same issue as of 11:15am Eastern. Could be a Canadian thing, who knows?

 

UTC Date: 2023-06-27T15:15:36.460Z
Client Id: 7152CDD64C19436EB25EC0292242E2D0
Session Id: d5b2f1f0-6d6f-41d5-928d-6e3cadce7fb8
Client Version: 20230616004.12
BootResult: fail
Back Filled Errors: None
err: System.TypeLoadException
esrc: StartupData
et: ServerError
estack: Error: 500
at Object.K [as createStatusErrorMessage] (https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:262381)
at https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:261543
st: 500
ehk: X-OWA-Error
efe: DM6PR11CA0013, YQZPR01CA0166
ebe: DM6PR04MB7034
ewsver: 15.20.6521.31
emsg: ErrorUnexpectedFailure

 

My "ewsver" is the same as Bryan's, so it could be a server issue. Another Hotmail account on the same computer logs in just fine. Don't bother playing with your browser settings; it does the same for Chrome, Firefox and Edge.
BootResult: fail
Back Filled Errors: None
err: System.TypeLoadException
esrc: StartupData
et: ServerError
estack: Error: 500
at Object.K [as createStatusErrorMessage] (https://res-h3.public.cdn.office.net/owamail/20230623002.08/scripts/owa.mailindex.js:2:259615)
at https://res-h3.public.cdn.office.net/owamail/20230623002.08/scripts/owa.mailindex.js:2:258777
st: 500
ehk: X-OWA-Error
efe: BL1P221CA0016, CH0PR03CA0424
ebe: IA1PR02MB9495
ewsver: 15.20.6521.31
emsg: ErrorUnexpectedFailure


Same ewsver here too, only it started last night for me, around 9pm EST

@WorkyWork I hadn't checked mine until this morning, so it may well have been down all this time.

As of this morning I am able to log back into my Hotmail account. I wonder what started all this, but we'll never know,