Hi, My hot mail is failing to load once i login and gives this error UTC Date: 2022-12-21T05:26:38.240ZClient Id: 7AC69711431B44CBAF276410895C39EDSession Id: 4f2d028e-db2e-47cd-a8af-4259134f8f7fClient Version: 20221209009.09BootResult: failBack Filled Errors: Noneerr: System.FormatExceptionesrc: StartupDataet: ServerErrorestack: S@https://outlook.live.com/mail/0/:2:263207le/<@https://outlook.live.com/mail/0/:2:272102st: 500ehk: X-OWA-Errorefe: PR1P264CA0177, LO2P265CA0011ebe: PAWPR07MB9226ewsver: 15.20.5924.16 Any ideas how to fix the issueemsg: ErrorUnexpectedFailure

Taki424 It is not only you, I have the same problem.I googled a bit more and came across a few instances where the explanation for the failure was attributed to office.365 (which I am not even using, go figure). So this is Microsoft that has a problem that needs fixing. Google this "outlook system.formatexception startupdata server error 500" (or variations using some of the error message tokens) and see the links that pop up.I access my emails using my Android tablet. I am even trying to install Outlook on an Android emulator I am running on my PC, and although it is slow as a snail, I think that it might work (right now, it seems bogged down with "Setting-up your account..." ).

Hello Same issue just for outlook on chrome and edgehttps://outlook.live.com/mail/0/UTC Date: 2022-12-21T10:36:41.090ZClient Id: D4A321FF6C564619B092CA9B50D08FCDSession Id: 4f83c886-cbdc-42ef-9339-034305bc4d9bClient Version: 20221209009.09BootResult: failBack Filled Errors: Noneerr: System.FormatExceptionesrc: StartupDataet: ServerErrorestack: Error: 500at S (https://outlook.live.com/mail/0/:2:263207)at https://outlook.live.com/mail/0/:2:272102st: 500ehk: X-OWA-Errorefe: VI1PR0501CA0039, PR1P264CA0150ebe: VI1PR0701MB6974ewsver: 15.20.5924.16emsg: ErrorUnexpectedFailure

Taki424 I have the same problem: UTC Date: 2022-12-21T13:30:08.663ZClient Id: 48114FE3525F459C94B74199D13630B7Session Id: ac679187-0d10-4c98-8609-97977812bc3dClient Version: 20221209009.09BootResult: failBack Filled Errors: Noneerr: System.FormatExceptionesrc: StartupDataet: ServerErrorestack: Error: 500 at S (https://outlook.live.com/mail/0/:2:263207) at https://outlook.live.com/mail/0/:2:272102st: 500ehk: X-OWA-Errorefe: PR0P264CA0200, FR2P281CA0168ebe: PAXPR07MB7966ewsver: 15.20.5924.16emsg: ErrorUnexpectedFailure

i have same problem :UTC Date: 2022-12-21T13:38:36.688ZClient Id: 59CC816904254E7E8660E45EEA7C1C36Session Id: b7598595-f464-4cdf-b205-6855e6833119Client Version: 20221209009.09BootResult: failBack Filled Errors: Noneerr: System.FormatExceptionesrc: StartupDataet: ServerErrorestack: Error: 500at S (https://outlook.live.com/mail/0/:2:263207)at https://outlook.live.com/mail/0/:2:272102st: 500ehk: X-OWA-Errorefe: DB6PR1001CA0031, PA7P264CA0040ebe: DB9PR07MB7705ewsver: 15.20.5924.16emsg: ErrorUnexpectedFailure

Problem:After entering the identifiers my hotmail box does not open and a message appears. This happened my open mailbox and firefox was updating and I had just plugged in my smartphone to retrieve photos. since, despite cc cleaner, norton control and password reset, it does not open but I can access my microsoft account but even there it does not open solution :you can login to your account to all services except oulook messages : so1- go to https://account.microsoft.com/?lang=fr-FR&refd=account.live.com&refp=landinghttps://www.travel.bouskoura.co/solution-outlook-err-system-formatexception/vgoudreault

failing to laod page after login | Microsoft Community Hub

vgoudreault
Copper Contributor
Dec 21, 2022
Taki424

It is not only you, I have the same problem.
I googled a bit more and came across a few instances where the explanation for the failure was attributed to office.365 (which I am not even using, go figure). So this is Microsoft that has a problem that needs fixing.

Google this "outlook system.formatexception startupdata server error 500" (or variations using some of the error message tokens) and see the links that pop up.
I access my emails using my Android tablet. I am even trying to install Outlook on an Android emulator I am running on my PC, and although it is slow as a snail, I think that it might work (right now, it seems bogged down with "Setting-up your account..." ).
- amiranassim
  Copper Contributor
  Dec 21, 2022
  
  Problem:
  After entering the identifiers my hotmail box does not open and a message appears. This happened my open mailbox and firefox was updating and I had just plugged in my smartphone to retrieve photos. since, despite cc cleaner, norton control and password reset, it does not open but I can access my microsoft account but even there it does not open
  
  solution :
  you can login to your account to all services except oulook messages : so
  1- go to https://account.microsoft.com/?lang=fr-FR&refd=account.live.com&refp=landing
  https://www.travel.bouskoura.co/solution-outlook-err-system-formatexception/
  vgoudreault
Abder1300
Copper Contributor
Dec 21, 2022
Hello Same issue just for outlook on chrome and edge
https://outlook.live.com/mail/0/

UTC Date: 2022-12-21T10:36:41.090Z
Client Id: D4A321FF6C564619B092CA9B50D08FCD
Session Id: 4f83c886-cbdc-42ef-9339-034305bc4d9b
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: Error: 500
at S (https://outlook.live.com/mail/0/:2:263207)
at https://outlook.live.com/mail/0/:2:272102
st: 500
ehk: X-OWA-Error
efe: VI1PR0501CA0039, PR1P264CA0150
ebe: VI1PR0701MB6974
ewsver: 15.20.5924.16
emsg: ErrorUnexpectedFailure
bepza
Copper Contributor
Dec 21, 2022
Taki424 I have the same problem:

UTC Date: 2022-12-21T13:30:08.663Z
Client Id: 48114FE3525F459C94B74199D13630B7
Session Id: ac679187-0d10-4c98-8609-97977812bc3d
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: Error: 500
at S (https://outlook.live.com/mail/0/:2:263207)
at https://outlook.live.com/mail/0/:2:272102
st: 500
ehk: X-OWA-Error
efe: PR0P264CA0200, FR2P281CA0168
ebe: PAXPR07MB7966
ewsver: 15.20.5924.16
emsg: ErrorUnexpectedFailure
- amiranassim
  Copper Contributor
  Dec 21, 2022
  i have same problem :UTC Date: 2022-12-21T13:38:36.688Z
  Client Id: 59CC816904254E7E8660E45EEA7C1C36
  Session Id: b7598595-f464-4cdf-b205-6855e6833119
  Client Version: 20221209009.09
  BootResult: fail
  Back Filled Errors: None
  err: System.FormatException
  esrc: StartupData
  et: ServerError
  estack: Error: 500
  at S (https://outlook.live.com/mail/0/:2:263207)
  at https://outlook.live.com/mail/0/:2:272102
  st: 500
  ehk: X-OWA-Error
  efe: DB6PR1001CA0031, PA7P264CA0040
  ebe: DB9PR07MB7705
  ewsver: 15.20.5924.16
  emsg: ErrorUnexpectedFailure
- amiranassim
  Copper Contributor
  Dec 21, 2022
  
  Problem:
  
  After entering the identifiers my hotmail box does not open and a message appears. This happened my open mailbox and firefox was updating and I had just plugged in my smartphone to retrieve photos. since, despite cc cleaner, norton control and password reset, it does not open but I can access my microsoft account but even there it does not open
  
  solution :
  you can login to your account to all services except oulook messages : so
  1- go to https://account.microsoft.com/?lang=fr-FR&refd=account.live.com&refp=landing
  
  https://www.travel.bouskoura.co/solution-outlook-err-system-formatexception/
JacquesR1860
Copper Contributor
Dec 21, 2022
I have the same problem since this morning

UTC Date: 2022-12-21T14:33:06.012Z
Client Id: 07FACDDF51DB4A74BBF3A5F06CE8469D
Session Id: 62a605b4-fe32-4003-aeac-68e93163943d
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: Error: 500
at S (https://outlook.live.com/mail/0/?actSwt=true:2:263207)
at https://outlook.live.com/mail/0/?actSwt=true:2:272102
st: 500
ehk: X-OWA-Error
efe: DU2PR04CA0332, PAYP264CA0031
ebe: DB9PR07MB8612
ewsver: 15.20.5924.16
emsg: ErrorUnexpectedFailure
- vgoudreault
  Copper Contributor
  Dec 21, 2022
  JacquesR1860 and others;
  
  Looks like they fixed it. I refreshed my page and now Outlooks loads up properly.
  
  In here the main problem might be that the error page suggested course of actions hinted that users might be able to do something ("try to refresh page") that could not achieve anything; as opposed to acknowledge that there was a problem that should be fixed in the server side and to provide an estimate for the resumption of service.
HEERY850
Copper Contributor
Dec 21, 2022
It also doesn't work for me from PC (different browsers).
It works from iphone. What with this ?

UTC Date: 2022-12-21T16:09:39.255Z Client Id: 966BD48148604D50AB64313EE21D6E18 Session Id: a5ab2c27-3238-428e-ab7f-fb9784aed761 Client Version: 20221209009.09 BootResult: fail Back Filled Errors: None err: System.FormatException esrc: StartupData et: ServerError estack: S@https://outlook.live.com/mail/0/:2:263207 le/<@https://outlook.live.com/mail/0/:2:272102 st: 500 ehk: X-OWA-Error ef: DB8PR06CA0040, VI1PR07CA0255 ebe: DB6PR0701MB2103 ewsver: 15.20.5924.16 emsg: ErrorUnexpectedFailure
HEERY850
Copper Contributor
Dec 21, 2022
It also doesn't work for me from PC (different browsers).
From iphone works.
What about it ?

UTC Date: 2022-12-21T16:09:39.255Z
Client Id: 966BD48148604D50AB64313EE21D6E18
Session Id: a5ab2c27-3238-428e-ab7f-fb9784aed761
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: S@https://outlook.live.com/mail/0/:2:263207
le/<@https://outlook.live.com/mail/0/:2:272102

st: 500
ehk: X-OWA-Error
efe: DB8PR06CA0040, VI1PR07CA0255
ebe: DB6PR0701MB2103
ewsver: 15.20.5924.16
emsg: ErrorUnexpectedFailure
disco06
Copper Contributor
Dec 22, 2022
Taki424 I found a fix go to microsoft store app on windows and i update mail and calendar and now my mail live load no problem
Max_Strange
Copper Contributor
Dec 31, 2022
Taki424

Has this issue been resolved? I have yet to find a solution to this problem after two days of trouble shooting. For a small moment it came back yesterday and I was able to physically see into my email and then it redirected back to the error page. I have followed all steps that have been suggested and nothing has worked. Getting very frustrated as there are very important work emails I need to attend to.
- vgoudreault
  Copper Contributor
  Dec 31, 2022
  As far as I am concerned, yes it has. It took several hours, but eventually Microsoft cleared the problem.
  - VickyAndrew
    Copper Contributor
    Jan 03, 2023
    vgoudreault its not fixed for me - but only for outlook calendar on chrome
IkiGagan
Copper Contributor
Jan 18, 2023
i have the same problem on another account

UTC Date: 2023-01-18T14:22:20.353Z
Client Id: C3D65482614C459588F50AAA2841F3EE
Session Id: 7023045b-ac92-43cd-b788-751b0f2c0d30
Client Version: 20230109005.05
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: Error: 500
at f (https://outlook.live.com/mail/0/:2:264991)
at https://outlook.live.com/mail/0/:2:273946
st: 500
ehk: X-OWA-Error
efe: DUZPR01CA0020, ZR0P278CA0042
ebe: DB7PR07MB5077
ewsver: 15.20.5986.23
emsg: ErrorUnexpectedFailure
- Diz_Andriana
  Copper Contributor
  Feb 02, 2023
  IkiGagan
  this bug is present, a long time ago, for 2 or 3 years before, but microsoft has never treated it, why????
  - vgoudreault
    Copper Contributor
    Feb 02, 2023
    If there is no money in it, not sure there is much incentive...
BryanDSmith9
Copper Contributor
Jun 27, 2023
Taki424

On 6/27/2023 my OWA outlook failed to load to due to an ErrorUnexpectedFailure. It this is a server side Microsoft issues, who do I inform and what actions do I take for resolution as the refresh page failed to generate a remedy. Am I just suppose to wait or where do I go?
- BryanDSmith9
  Copper Contributor
  Jun 27, 2023
  UTC Date: 2023-06-27T14:16:04.712Z
  Client Id: B33567E79D1D4A22AD5EF547CFB5271C
  Session Id: 5da6da3d-a4cd-4527-a9ff-def141589006
  Client Version: 20230616004.12
  BootResult: fail Back Filled Errors: None
  err: System.TypeLoadException
  esrc: StartupData
  et: ServerError
  estack: Error: 500
  at Object.K [as createStatusErrorMessage]
  (https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindexds:2:262381)
  at https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:261543
  st: 500
  ehk: X-OWA-Error
  efe: DS7PRO3CA0109, YQZPRO1CA0074
  ebe: DM8PR19MB5319
  ewsver: 15.20.6521.31
  emsg: ErrorUnexpectedFailure
  - Hounddoggy
    Copper Contributor
    Jun 27, 2023
    My "ewsver" is the same as Bryan's, so it could be a server issue. Another Hotmail account on the same computer logs in just fine. Don't bother playing with your browser settings; it does the same for Chrome, Firefox and Edge.
- Param610
  Copper Contributor
  Jun 27, 2023
  I got the same problem today, Did anyone get a response on how to fix this?
  
  Thank you
  - Hounddoggy
    Copper Contributor
    Jun 27, 2023
    Param610 I have the same issue as of 11:15am Eastern. Could be a Canadian thing, who knows?
    
    UTC Date: 2023-06-27T15:15:36.460Z
    Client Id: 7152CDD64C19436EB25EC0292242E2D0
    Session Id: d5b2f1f0-6d6f-41d5-928d-6e3cadce7fb8
    Client Version: 20230616004.12
    BootResult: fail
    Back Filled Errors: None
    err: System.TypeLoadException
    esrc: StartupData
    et: ServerError
    estack: Error: 500
    at Object.K [as createStatusErrorMessage] (https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:262381)
    at https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:261543
    st: 500
    ehk: X-OWA-Error
    efe: DM6PR11CA0013, YQZPR01CA0166
    ebe: DM6PR04MB7034
    ewsver: 15.20.6521.31
    emsg: ErrorUnexpectedFailure

Forum Discussion

failing to laod page after login

this bug is present, a long time ago, for 2 or 3 years before, but microsoft has never treated it, why????