failing to laod page after login

New Contributor

Hi,

 

My hot mail is failing to load once i login and gives this error

 

UTC Date: 2022-12-21T05:26:38.240Z
Client Id: 7AC69711431B44CBAF276410895C39ED
Session Id: 4f2d028e-db2e-47cd-a8af-4259134f8f7f
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: S@https://outlook.live.com/mail/0/:2:263207
le/<@https://outlook.live.com/mail/0/:2:272102

st: 500
ehk: X-OWA-Error
efe: PR1P264CA0177, LO2P265CA0011
ebe: PAWPR07MB9226
ewsver: 15.20.5924.16

 

Any ideas how to fix the issue
emsg: ErrorUnexpectedFailure

16 Replies

@Taki424 

 

It is not only you, I have the same problem.

I googled a bit more and came across a few instances where the explanation for the failure was attributed to office.365 (which I am not even using, go figure). So this is Microsoft that has a problem that needs fixing.

 

Google this "outlook system.formatexception startupdata server error 500" (or variations using some of the error message tokens) and see the links that pop up.

I access my emails using my Android tablet. I am even trying to install Outlook on an Android emulator I am running on my PC, and although it is slow as a snail, I think that it might work (right now, it seems bogged down with "Setting-up your account..." ).

 

 

 

  

Hello Same issue just for outlook on chrome and edge
https://outlook.live.com/mail/0/

UTC Date: 2022-12-21T10:36:41.090Z
Client Id: D4A321FF6C564619B092CA9B50D08FCD
Session Id: 4f83c886-cbdc-42ef-9339-034305bc4d9b
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: Error: 500
at S (https://outlook.live.com/mail/0/:2:263207)
at https://outlook.live.com/mail/0/:2:272102
st: 500
ehk: X-OWA-Error
efe: VI1PR0501CA0039, PR1P264CA0150
ebe: VI1PR0701MB6974
ewsver: 15.20.5924.16
emsg: ErrorUnexpectedFailure

@Taki424 I have the same problem:

 

UTC Date: 2022-12-21T13:30:08.663Z
Client Id: 48114FE3525F459C94B74199D13630B7
Session Id: ac679187-0d10-4c98-8609-97977812bc3d
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: Error: 500
at S (https://outlook.live.com/mail/0/:2:263207)
at https://outlook.live.com/mail/0/:2:272102
st: 500
ehk: X-OWA-Error
efe: PR0P264CA0200, FR2P281CA0168
ebe: PAXPR07MB7966
ewsver: 15.20.5924.16
emsg: ErrorUnexpectedFailure
i have same problem :UTC Date: 2022-12-21T13:38:36.688Z
Client Id: 59CC816904254E7E8660E45EEA7C1C36
Session Id: b7598595-f464-4cdf-b205-6855e6833119
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: Error: 500
at S (https://outlook.live.com/mail/0/:2:263207)
at https://outlook.live.com/mail/0/:2:272102
st: 500
ehk: X-OWA-Error
efe: DB6PR1001CA0031, PA7P264CA0040
ebe: DB9PR07MB7705
ewsver: 15.20.5924.16
emsg: ErrorUnexpectedFailure

 

Problem:

After entering the identifiers my hotmail box does not open and a message appears. This happened my open mailbox and firefox was updating and I had just plugged in my smartphone to retrieve photos. since, despite cc cleaner, norton control and password reset, it does not open but I can access my microsoft account but even there it does not open

 

solution :
you can login to your account to all services except oulook messages : so
1- go to https://account.microsoft.com/?lang=fr-FR&refd=account.live.com&refp=landing

https://www.travel.bouskoura.co/solution-outlook-err-system-formatexception/

@vgoudreault 



Problem:

After entering the identifiers my hotmail box does not open and a message appears. This happened my open mailbox and firefox was updating and I had just plugged in my smartphone to retrieve photos. since, despite cc cleaner, norton control and password reset, it does not open but I can access my microsoft account but even there it does not open



solution :
you can login to your account to all services except oulook messages : so
1- go to https://account.microsoft.com/?lang=fr-FR&refd=account.live.com&refp=landing

https://www.travel.bouskoura.co/solution-outlook-err-system-formatexception/

I have the same problem since this morning

UTC Date: 2022-12-21T14:33:06.012Z
Client Id: 07FACDDF51DB4A74BBF3A5F06CE8469D
Session Id: 62a605b4-fe32-4003-aeac-68e93163943d
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: Error: 500
at S (https://outlook.live.com/mail/0/?actSwt=true:2:263207)
at https://outlook.live.com/mail/0/?actSwt=true:2:272102
st: 500
ehk: X-OWA-Error
efe: DU2PR04CA0332, PAYP264CA0031
ebe: DB9PR07MB8612
ewsver: 15.20.5924.16
emsg: ErrorUnexpectedFailure

It also doesn't work for me from PC (different browsers).

It works from iphone. What with this ?

 

UTC Date: 2022-12-21T16:09:39.255Z Client Id: 966BD48148604D50AB64313EE21D6E18 Session Id: a5ab2c27-3238-428e-ab7f-fb9784aed761 Client Version: 20221209009.09 BootResult: fail Back Filled Errors: None err: System.FormatException esrc: StartupData et: ServerError estack: S@https://outlook.live.com/mail/0/:2:263207 le/<@https://outlook.live.com/mail/0/:2:272102 st: 500 ehk: X-OWA-Error ef: DB8PR06CA0040, VI1PR07CA0255 ebe: DB6PR0701MB2103 ewsver: 15.20.5924.16 emsg: ErrorUnexpectedFailure

It also doesn't work for me from PC (different browsers).
From iphone works.
What about it ?

UTC Date: 2022-12-21T16:09:39.255Z
Client Id: 966BD48148604D50AB64313EE21D6E18
Session Id: a5ab2c27-3238-428e-ab7f-fb9784aed761
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: S@https://outlook.live.com/mail/0/:2:263207
le/<@https://outlook.live.com/mail/0/:2:272102

st: 500
ehk: X-OWA-Error
efe: DB8PR06CA0040, VI1PR07CA0255
ebe: DB6PR0701MB2103
ewsver: 15.20.5924.16
emsg: ErrorUnexpectedFailure

@JacquesR1860 and others;

 

Looks like they fixed it. I refreshed my page and now Outlooks loads up properly.

 

In here the main problem might be that the error page suggested course of actions hinted that users might be able to do something ("try to refresh page") that could not achieve anything; as opposed to acknowledge that there was a problem that should be fixed in the server side and to provide an estimate for the resumption of service.

@Taki424  I found a fix      go to microsoft store app on windows  and i update mail and calendar    and now my mail live load no problem 

@Taki424

Has this issue been resolved? I have yet to find a solution to this problem after two days of trouble shooting.  For a small moment it came back yesterday and I was able to physically see into my email and then it redirected back to the error page. I have followed all steps that have been suggested and nothing has worked. Getting very frustrated as there are very important work emails I need to attend to. 
 

As far as I am concerned, yes it has. It took several hours, but eventually Microsoft cleared the problem.

@vgoudreault its not fixed for me - but only for outlook calendar on chrome

When did it start misbehaving in your case? It seems that for most of us it started December 20th, and was cleared the following day. If your problem started at a different time, then it may be another event, which I would be hard pressed to diagnose.
i have the same problem on another account

UTC Date: 2023-01-18T14:22:20.353Z
Client Id: C3D65482614C459588F50AAA2841F3EE
Session Id: 7023045b-ac92-43cd-b788-751b0f2c0d30
Client Version: 20230109005.05
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: Error: 500
at f (https://outlook.live.com/mail/0/:2:264991)
at https://outlook.live.com/mail/0/:2:273946
st: 500
ehk: X-OWA-Error
efe: DUZPR01CA0020, ZR0P278CA0042
ebe: DB7PR07MB5077
ewsver: 15.20.5986.23
emsg: ErrorUnexpectedFailure