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Encryption error

%3CLINGO-SUB%20id%3D%22lingo-sub-559871%22%20slang%3D%22en-US%22%3EEncryption%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-559871%22%20slang%3D%22en-US%22%3E%3CP%3EGot%20a%20user%20who%20gets%20this%20when%20trying%20to%20open%20an%20encrypted%20email%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%22%3CSPAN%3E%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F'%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%26gt%3B%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%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Highlighted
jmcmahan
Frequent Visitor

Got a user who gets this when trying to open an encrypted email:

 

"???????????????'?????????????????????????????????????????????????????????>????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????>?????????????>??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????>????????????????????>?????????????????>???????????????????????????>???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????>????????????????????????????>?????????????????>????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????<?????????????????????????????????????????????????????????????????????????????????>?>?????????????????????????????????????????????????????????????????????????????????????????????????????????????>?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????>??????????????????????????????????????????????????>???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????"

 

I've been researching for a bit but nothing has come up.  Any ideas?

 

Thanks,

Jason

1 Reply
Highlighted

@jmcmahan 

 

That means you dont have the public key to decrypt the email. Please see if the sender can send the email to an alternate email as a test. Also, which third-party encryption is the sender using? is it Voltage, CISCO SWD etc.. or is it Microsoft's encryption such as AIP, RMS or regular encryption? 

 

-Ash

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