Add shared mailbox contacts to the new outlook for windows

Copper Contributor

In my organization, we use a shared mailbox to share a public address book. Is there a way to add it to the new Outlook for Windows?

I can see the shared mailbox correctly under ‘Mail -> Shared with Me’, but there’s nothing about shared mailboxes in the ‘People’ tab.

I have also tried to manually add the shared mailbox as a standalone account, but it just loads indefinitely after I type in the address


Outlook client version: 20231006004.16

Windows 11, build 22621.2428

5 Replies

Hi @DylanLVI,

Unfortunately, but as far as I know there is currently no way to add shared mailbox contacts to the People tab in the new Outlook for Windows.

I cannot find any official Microsoft documentation about this issue, but I have tested it myself and there is no way to do this in the New Outlook.

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Kindest regards,

Leon Pavesic


Thank you for your answer.@LeonPavesic 


This is a big deal, considering this is one of their recommended methods to share an address book…

Do we even know if it is on the roadmap?

@DylanLVI I have received user complaints about this too.

the only solution I have found is to open the shared mailbox in OWA and access the contacts in there.

Hoping that MS add this to the new Outlook...

Late to the party here, but searching for it, I found your answer on the roadmap. Looks like it will be rolling out in July 2024. In the meantime, I use both new and classic Outlook.
Thanks. I saw that, but did not see any details of what that might fix and if it included 'contacts'