Onedrive status icon folder stuck on Sync Pending in file explorer
Onedrive status icon folder stuck on Sync Pending in file explorer. Tried to delete hidden temp files but icon doesn't change. Any advice? Is this a know bug?
I can confirm that some of my clients have dropbox installed.
But I can also confirm that a fresh, and updated Windows 10 with updated onedrive and applications and no other software like dropbox, has the same issues.
So I do not believe it is related to other software.
There is a simple solution for this problem. Just follow the below steps:
Open your OneDrive folder on your local machine
Go to View Ribbon > Check the "Hidden items" checkbox
Go to View Ribbon > Options > Change Folder and Search Options
Go to View Tab and check the "Show hidden files, folders, and drives"
Click Apply
Now, you can see files that are starting with "~" (without the double quotes) that has their sync status pending. These files are normally created as a result of editing a file but the application used to edit the file did not perform proper clean up upon closure. It should be safe to delete these files; however, pay attention not to delete important file. I prefer moving them to other folder before deleting.
Now, your folder should start syncing and sync should get completed.
It's insane that such critical issue isn't solved even in 2021. This might cause loss of important data. Microsoft's development workflow is prehistoric if they can't spot such bugs. Also ignorance and serving dumb help tutorials which never work should be a punishable act.
JeffVial Thanks. This fixed it for me. I had a spattering of files starting with '~' in various directories. Changed the setting to see the Protected OS files, deleted them and everything is showing as sync'ing.
That worked for me! Thank you so much! Seems like only 1 computer out of 9 I had to migrate from Dropbox over to Onedrive gave me this sync error on some folders... I deleted the temp files as you explained. That worked but is something Microsoft needs to sort out... I can't imagine doing this for dozens or hundreds of computers at enterprise level jaymzwood
The suggestion by rolandadmin worked for me, nothing else in this thread had worked. I followed these steps: - In File Explorer click View - Click Options (far right) > Change folder and search options - Click View - Uncheck "Hide protected operating system files" - dialogue comes up, click Yes - Apply, OK - There should now be tmp files displayed in the folder in question, delete these - Folder sync status should no longer be pending
jaymzwood Thanks for this tip. After I un-hid protected operating system files, I found these folders contained tmp files. After I deleted these files the sync icons were back to check marks.
That’s how it works with those files that sync in real time. But most likely you just have the odd bug with the files that I’ve seen happen as well. But if those files in fact are opened by you or someone the sync icon is intended behavior.
ChrisWebbTech Thanks but if that were the case, why does file explorer show the correct sync statsus i.e all up to date where as the file browser in an app shows a different status?
Kevin1988Have just encountered the problem. Upgraded to Windows 1903. In explorer all Onedrive files show ticked as synced. One drive states all files up to date but if I browse the same folders in an app, say Word or Excel then the folders show the syncing icon. Annoying that no-one can offer a fix. Spoke to Microsoft tech. They said they will pass my screenshots to support but support will NOT come back to me with a fix!. What was the point of that?
We had the same issue with some users when we started to migrated their desktop/documents/pictures to OneDrive.
We found that the folder sits on "sync pending" as there are hidden files that wont sync. These files all start with "~" and seems to be old auto save or lock files.
We unticked "hide protected operating system files (recommended)" in windows explorer settings, this then allowed us to see those files and remove them.
Anyone figure this out? I'm seeing this issue with someone using Windows 10 1803 and the latest OneDrive sync client. Thanks.
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Tried to delete hidden temp files but icon doesn't change. Any advice? Is this a know bug? ","body@stringLength":"190","rawBody":"
Onedrive status icon folder stuck on Sync Pending in file explorer.
Tried to delete hidden temp files but icon doesn't change.
Any advice? Is this a know bug?
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I can confirm that some of my clients have dropbox installed.
But I can also confirm that a fresh, and updated Windows 10 with updated onedrive and applications and no other software like dropbox, has the same issues.
So I do not believe it is related to other software.
","body@stringLength":"534","rawBody":"
I can confirm that some of my clients have dropbox installed.
But I can also confirm that a fresh, and updated Windows 10 with updated onedrive and applications and no other software like dropbox, has the same issues.
So I do not believe it is related to other software.
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Per Ove SandhålandCould you tell us if your users using another cloud storage SAS like Google Drive, Dropbox, ... on the same computer?
Few OneDrive icons issue comes when there are other cloud storage client installed on the same computer.
And if someone have an workaround for this issue, you'r welcome. :)
","body@stringLength":"537","rawBody":"
Could you tell us if your users using another cloud storage SAS like Google Drive, Dropbox, ... on the same computer?
Few OneDrive icons issue comes when there are other cloud storage client installed on the same computer.
And if someone have an workaround for this issue, you'r welcome. :)
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Onedrive status icon folder stuck on Sync Pending in file explorer","moderationData":{"__ref":"ModerationData:moderation_data:2254342"},"body":"It's insane that such critical issue isn't solved even in 2021. This might cause loss of important data. Microsoft's development workflow is prehistoric if they can't spot such bugs. Also ignorance and serving dumb help tutorials which never work should be a punishable act.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2021-04-05T09:42:11.412-07:00","lastPublishTime":"2021-04-05T09:42:11.412-07:00","metrics":{"__typename":"MessageMetrics","views":12904},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:315036/message:2254342","repliesCount":1,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:2254637":{"__typename":"ModerationData","id":"moderation_data:2254637","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2254637":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:500495"},"id":"message:2254637","revisionNum":1,"uid":2254637,"depth":25,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:2254342"},"conversation":{"__ref":"Conversation:conversation:315036"},"subject":"Re: Onedrive status icon folder stuck on Sync Pending in file explorer","moderationData":{"__ref":"ModerationData:moderation_data:2254637"},"body":"
Hi there,
There is a simple solution for this problem. Just follow the below steps:
Open your OneDrive folder on your local machine
Go to View Ribbon > Check the \"Hidden items\" checkbox
Go to View Ribbon > Options > Change Folder and Search Options
Go to View Tab and check the \"Show hidden files, folders, and drives\"
Click Apply
Now, you can see files that are starting with \"~\" (without the double quotes) that has their sync status pending. These files are normally created as a result of editing a file but the application used to edit the file did not perform proper clean up upon closure. It should be safe to delete these files; however, pay attention not to delete important file. I prefer moving them to other folder before deleting.
Now, your folder should start syncing and sync should get completed.
Repeat the same to all other folders.
Enjoy
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I confirm James solution. Deleting all the \"~$\" files in a folder removed the sync pending for that folder. Does MS have a tool to delete those files?
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We had the same issue with some users when we started to migrated their desktop/documents/pictures to OneDrive.
We found that the folder sits on \"sync pending\" as there are hidden files that wont sync. These files all start with \"~\" and seems to be old auto save or lock files.
We unticked \"hide protected operating system files (recommended)\" in windows explorer settings, this then allowed us to see those files and remove them.
We run Windows 1809 and OneDrive 19.103
Hope this helps
James
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"31","kudosSumWeight":0,"postTime":"2021-01-08T03:18:22.036-08:00","lastPublishTime":"2021-01-08T03:18:22.036-08:00","metrics":{"__typename":"MessageMetrics","views":14548},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:315036/message:2043344","repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1725973":{"__typename":"ModerationData","id":"moderation_data:1725973","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:644102":{"__typename":"User","id":"user:644102","uid":644102,"login":"HarrisonSC","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-05-01T03:29:33.678-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:644102"},"User:user:410373":{"__typename":"User","id":"user:410373","deleted":false,"uid":410373,"login":"JeffVial","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-09-17T08:15:09.800-07:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:410373"},"ForumReplyMessage:message:859018":{"__typename":"ForumReplyMessage","uid":859018,"id":"message:859018","revisionNum":1,"author":{"__ref":"User:user:410373"},"readOnly":false,"depth":24,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:844894"},"conversation":{"__ref":"Conversation:conversation:315036"},"subject":"Re: Onedrive status icon folder stuck on Sync Pending in file explorer","moderationData":{"__ref":"ModerationData:moderation_data:859018"},"body":"The suggestion by rolandadmin worked for me, nothing else in this thread had worked. I followed these steps: - In File Explorer click View - Click Options (far right) > Change folder and search options - Click View - Uncheck \"Hide protected operating system files\" - dialogue comes up, click Yes - Apply, OK - There should now be tmp files displayed in the folder in question, delete these - Folder sync status should no longer be pending","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"206","kudosSumWeight":4,"postTime":"2019-09-17T08:21:23.564-07:00","lastPublishTime":"2019-09-17T08:21:23.564-07:00","metrics":{"__typename":"MessageMetrics","views":97951},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:315036/message:859018","repliesCount":2,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1352329":{"__typename":"ModerationData","id":"moderation_data:1352329","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1352329":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:644102"},"id":"message:1352329","revisionNum":1,"uid":1352329,"depth":25,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:859018"},"conversation":{"__ref":"Conversation:conversation:315036"},"subject":"Re: Onedrive status icon folder stuck on Sync Pending in file explorer","moderationData":{"__ref":"ModerationData:moderation_data:1352329"},"body":"
JeffVial Thanks. This fixed it for me. I had a spattering of files starting with '~' in various directories. Changed the setting to see the Protected OS files, deleted them and everything is showing as sync'ing.
Many thanks.
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That worked for me! Thank you so much! Seems like only 1 computer out of 9 I had to migrate from Dropbox over to Onedrive gave me this sync error on some folders... I deleted the temp files as you explained. That worked but is something Microsoft needs to sort out... I can't imagine doing this for dozens or hundreds of computers at enterprise level jaymzwood
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This worked for me also and gave the abilty to chase the sync pending symbols to the offending files with system files in. Thanks for this.
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jaymzwood Thanks for this tip. After I un-hid protected operating system files, I found these folders contained tmp files. After I deleted these files the sync icons were back to check marks.
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ChrisWebbTech Thanks but if that were the case, why does file explorer show the correct sync statsus i.e all up to date where as the file browser in an app shows a different status?
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But most likely you just have the odd bug with the files that I’ve seen happen as well. But if those files in fact are opened by you or someone the sync icon is intended behavior.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-08-30T04:15:14.619-07:00","lastPublishTime":"2019-08-30T04:15:14.619-07:00","metrics":{"__typename":"MessageMetrics","views":104961},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:315036/message:831035","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:829246":{"__typename":"ForumReplyMessage","uid":829246,"id":"message:829246","revisionNum":1,"author":{"__ref":"User:user:869"},"readOnly":false,"depth":23,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:829046"},"conversation":{"__ref":"Conversation:conversation:315036"},"subject":"Re: Onedrive status icon folder stuck on Sync Pending in file explorer","moderationData":{"__ref":"ModerationData:moderation_data:829246"},"body":"Are you sure these office files aren't open by someone? Anytime files are opened in 365 with auto save etc. they will sit as sync icons.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"136","kudosSumWeight":0,"postTime":"2019-08-29T07:43:44.819-07:00","lastPublishTime":"2019-08-29T07:43:44.819-07:00","metrics":{"__typename":"MessageMetrics","views":105298},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:315036/message:829246","repliesCount":2,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:830782":{"__typename":"ModerationData","id":"moderation_data:830782","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:829046":{"__typename":"ForumReplyMessage","uid":829046,"id":"message:829046","revisionNum":1,"author":{"__ref":"User:user:400379"},"readOnly":false,"depth":22,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:746783"},"conversation":{"__ref":"Conversation:conversation:315036"},"subject":"Re: Onedrive status icon folder stuck on Sync Pending in file explorer","moderationData":{"__ref":"ModerationData:moderation_data:829046"},"body":"
Kevin1988Have just encountered the problem. Upgraded to Windows 1903. In explorer all Onedrive files show ticked as synced. One drive states all files up to date but if I browse the same folders in an app, say Word or Excel then the folders show the syncing icon. Annoying that no-one can offer a fix. Spoke to Microsoft tech. They said they will pass my screenshots to support but support will NOT come back to me with a fix!. What was the point of that?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-08-29T06:14:44.267-07:00","lastPublishTime":"2019-08-29T06:14:44.267-07:00","metrics":{"__typename":"MessageMetrics","views":105318},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:315036/message:829046","repliesCount":3,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:829246":{"__typename":"ModerationData","id":"moderation_data:829246","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:373914":{"__typename":"User","id":"user:373914","deleted":false,"uid":373914,"login":"Kevin1988","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-07-09T23:29:57.636-07:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:373914"},"ForumReplyMessage:message:746783":{"__typename":"ForumReplyMessage","uid":746783,"id":"message:746783","revisionNum":1,"author":{"__ref":"User:user:373914"},"readOnly":false,"depth":21,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:745875"},"conversation":{"__ref":"Conversation:conversation:315036"},"subject":"Re: Onedrive status icon folder stuck on Sync Pending in file explorer","moderationData":{"__ref":"ModerationData:moderation_data:746783"},"body":"Nope, and I can't find a solution anywhere, MS support is ignoring this completely.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"83","kudosSumWeight":0,"postTime":"2019-07-09T23:32:09.981-07:00","lastPublishTime":"2019-07-09T23:32:09.981-07:00","metrics":{"__typename":"MessageMetrics","views":115071},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:315036/message:746783","repliesCount":14,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:829046":{"__typename":"ModerationData","id":"moderation_data:829046","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:768142":{"__typename":"ModerationData","id":"moderation_data:768142","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:92167":{"__typename":"User","id":"user:92167","deleted":false,"uid":92167,"login":"Joe McGowan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-11-02T11:38:17.179-07:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS05MjE2Ny0yMzUwMGk4MkUwOUJCMjM4OEZCRjMw"},"rank":{"__ref":"Rank:rank:35"},"entityType":"USER","eventPath":"community:gxcuf89792/user:92167"},"ForumReplyMessage:message:745875":{"__typename":"ForumReplyMessage","uid":745875,"id":"message:745875","revisionNum":1,"author":{"__ref":"User:user:92167"},"readOnly":false,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:393625"},"conversation":{"__ref":"Conversation:conversation:315036"},"subject":"Re: Onedrive status icon folder stuck on Sync Pending in file explorer","moderationData":{"__ref":"ModerationData:moderation_data:745875"},"body":"
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