Forum Discussion
MicrosoftOneDrive Mac App stuck on "Preparing to upload" or "Processing Changes
amaumexia Check if this issue is because you are syncing too many files at once? We have a limitation: Restrictions and limitations in OneDrive and SharePoint - Microsoft Support
1.Perform OneDrive Reset: Reset OneDrive (microsoft.com)
(Perform below steps if step 1 does not resolve your problem.)
2. Delete keychain,
MAC by Finder > Go > Go to folder > ~/Library/CloudStorage/*
Open OneDrive -> Delete items (top right corner button in file explorer)
3. Clear /Users/username/Library/Group Containers
a. Unlink all libraries in OneDrive.
b. Delete the folders xxxx.OneDriveStandaloneSuite and xxx.OneDriveSyncIntegration
c. Delete them from Trash as well.4. Follow article to clear .DSStore cache: Fix OneDrive sync problems on a Mac (microsoft.com)
Remove DS_Store Files on macOS (microsoft.com)
Clear cache of local machine on MAC by Finder > Go > Go to folder > ~/Library/Caches > Remove all files/folders
Now navigate to Finder > Computer > Mac HD > Library > Caches > Remove all files folder
amaumexia Check if this issue is because you are syncing too many files at once? We have a limitation: Restrictions and limitations in OneDrive and SharePoint - Microsoft Support
1.Perform OneDrive Reset: Reset OneDrive (microsoft.com)
(Perform below steps if step 1 does not resolve your problem.)
2. Delete keychain,
MAC by Finder > Go > Go to folder > ~/Library/CloudStorage/*
Open OneDrive -> Delete items (top right corner button in file explorer)
3. Clear /Users/username/Library/Group Containers
a. Unlink all libraries in OneDrive.
b. Delete the folders xxxx.OneDriveStandaloneSuite and xxx.OneDriveSyncIntegration
c. Delete them from Trash as well.
4. Follow article to clear .DSStore cache: Fix OneDrive sync problems on a Mac (microsoft.com)
Remove DS_Store Files on macOS (microsoft.com)
Clear cache of local machine on MAC by Finder > Go > Go to folder > ~/Library/Caches > Remove all files/folders
Now navigate to Finder > Computer > Mac HD > Library > Caches > Remove all files folder
MicrosoftHey Eilaf-Barmare
Thanks for your answers and your instructions!
I did step 1 and part of 3 before reading this message, partially. Then just waited with OneDrive installed but not logged in. Today I logged in and all changes were done! It didn't registered the manual uploads I've been making on web OneDrive, but it's OK, since I have both the archive that the reset makes and my manual backup.
I'll share this with my teammates having the same issues. One thing to notice is that all of us came back from holidays (1 or 2 weeks) and I imagine the amount of files needed to be uploaded at our return was pretty big, surpassing the limit OneDrive and SharePoint has. If that's the issue, is there a way to prevent it or would you give us any suggestion before going OOF or into holidays? If it happens everytime someone goes for holidays, it may be a bug needed to be fixed and adding a feature "pause syncing for xxxx amount of time" could be a good option.
Cheers! I'll let you know if there is any other issue with me or my teammates.
Thanks again!
- Glad to know it worked, Cheers!
