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Shane Kelm's avatar
Shane Kelm
Copper Contributor
Jul 05, 2017

Office365 OneDrive Share - Link cant be sent to external email address

Within Office365 > OneDrive. On Mac and windows (both chrome), users are starting to notice that when an external contact is entered which has been used many times before without issue, is now getti...
office 365
OneDrive for Business
Peter Lundstedt's avatar
Peter Lundstedt
Copper Contributor
Dec 12, 2017

I'm having the same issue - External sharing is set to "Most permissive" in the OneDrive admin center but users can only specify internal email addresses when sharing files and folders.  Attempting to share with an external user produces "The link can't be sent because at least one recipient isn't valid".

 

Looking at existing Microsoft documentation such as this: https://support.office.com/en-us/article/Manage-sharing-in-OneDrive-and-SharePoint-ee8b91c5-05ec-44c2-9796-78fa27ec8425?ui=en-US&rs=en-US&ad=US seems to imply that this is not expected behavior.

  • StephenRice's avatar
    StephenRice
    Icon for Microsoft rankMicrosoft
    Dec 13, 2017

    Hi all,

     

    Thanks for flagging me, this is definitely unexpected. A few thoughts:

     

    1) It looks like the e-mail address is unresolved. If you click out of the text box, does it auto resolve to the e-mail address? 

    2) If you look at the user in the directory who was resolved in the second screenshot, is the e-mail address you're sharing with linked in any way? 

     

    If none of the above, is someone able to get a Fiddler trace and send it to me? We haven't been able to repro this on our end. Thanks!

     

    Stephen Rice

    OneDrive Program Manager II

    • Olgy Gary's avatar
      Olgy Gary
      Copper Contributor
      Feb 08, 2018

      We are now using OneDrive for Business. One of our external course writers has both a gmail and a hotmail address. We first sent him a link to the folders in our OneDrive he needed access to. But his personal OneDrive 365 uses the hotmail address. We want to send the link to our OneDrive folders to his hotmail address, so he can set it up so that he can sync to our OneDrive off of his windows explorer folders. But when I try sending a sharing link to his hotmail address I get the "link can't be shared" error message. And OneDrive just keeps bringing up as an option the gmail address. 

       

      How can I totally delete his gmail address from our OneDrive directory/memory so I can then create and send him a sharable link to his hotmail address?

       

      Olgy Gary, Lead Instructional Designer

      ORU

      • StephenRice's avatar
        StephenRice
        Icon for Microsoft rankMicrosoft
        Feb 09, 2018

        Olgy Gary, Robert Woods is correct. Check the O365 Admin Portal and look for a user with that e-mail address. If the user's e-mail is srice@microsoft.com, it should look something like srice_microsoft_com#EXT#@contoso.com. What is happening is that when you share, by default we pick a user who matches in your company's directory. Once removed, this should work properly. Thanks!

         

        Stephen Rice

        OneDrive Program Manager II

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