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kiran bellala's avatar
kiran bellala
Brass Contributor
Mar 07, 2017

NGSC not starting automatically

Hello

For some of my users, NGSC is not starting automatically eventhough the setting in the Sync client settings is checked. They are on Windows 10 and they have latest Office updates. Office 365 Server setting is set to start new client. I ran take overcommand also in order to transition from old sync clinet to new client. 

Sync client works when we start manually by going to Start and typing OneDrive. But after the user restarts, NGSC is not startiong automatically.

 

Any ideas? 

thanks in advance.

office 365
OneDrive for Business
  • VasilMichev's avatar
    VasilMichev
    MVP
    Mar 07, 2017

    It's added as part of the per-user Start Up section in the registry:

     

    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

     

    Check if it's present there, if not you probably have some restrictions in place that prevent adding it, or remove the entry.

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