Forum Discussion
My login email has been permanently discontinued, and I can't log into my account or recover my data
For some reason, my OneDrive account was suddenly disconnected, and when I attempted to log in again, OneDrive displayed the following message: 'We've detected unusual activity on the account you're trying to access,' after numerous login attempts on my part.
However, when I tried to recover the data, reset my password, send a code to another account or phone number, or any recommended option, I haven't been successful.
This is because my registered email for login was discontinued a long time ago by the company (Globo.com), and I no longer have access to it, even though I managed to use it to log into OneDrive.
During the password recovery process, it's not possible to send codes to this email, and I can't send them to other email accounts or phone numbers. Moreover, I've been unsuccessful in recovering this data through the dozens of forms I've already filled out with my information, as I received rejections.
Absolutely all of my work and personal files from my entire life are on my OneDrive, and I urgently need to recover them.
I kindly ask if someone can assist me.
Thank you very much!
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The login email I've always used to access my OneDrive had the @globo.com domain.
However, the company Globo.com announced the discontinuation of its email and internet services at the end of 2021.
Since then, I can no longer receive emails in my @globo.com account, but I have always been able to access my OneDrive using this email.
I haven't changed my email to another account, and I also don't have another alias to recover my data. Furthermore, all the forms I fill out (2 per day) are denied because it's not possible to verify the email addresses and subjects, as the domain has not existed for over 2 years.
I would greatly appreciate it if someone could assist me!
Thank you very much!
From your reply it's evident that this is a personal account and not a business account. That being said it's impossible to get your data since the mail has been discontinued since 2021(it has passed the retention period).
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